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All Journal Alhiwar: Jurnal Ilmu dan Teknik Dakwah
Nafisah , Mahmudatul
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Religion Humanities Social Sciences

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Implementation of Service SOP for Elderly Hajj Pilgrims at the Banjarmasin Embarkation Hajj Dormitory in 2024 / Implementasi SOP Layanan bagi Calon Jemaah Haji Lanjut Usia di Asrama Haji Embarkasi Banjarmasin Tahun 2024 Nafisah , Mahmudatul; Hadi, Syaipul; Noviyanti, Devi
Al-Hiwar Jurnal Ilmu dan Teknik Dakwah Vol. 13 No. 2 (2025): Juli-Desember
Publisher : Fakultas Dakwah dan Ilmu Komunikasi UIN Antasari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18592/alhiwar.v13i2.17958

Abstract

This research is motivated by the challenges in providing Hajj services for elderly prospective pilgrims who often experience physical limitations and health issues, thus necessitating the implementation of appropriate Standard Operating Procedures (SOP) to meet their specific needs at the Banjarmasin Hajj Dormitory Embarkation in 2024. The purpose of this research is to examine the implementation of SOP services for elderly prospective pilgrims at the Banjarmasin Hajj Dormitory Embarkation in 2024. This research employs a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. The results show that the Banjarmasin Hajj Dormitory Embarkation has made efforts to meet the needs of elderly pilgrims through oral, written, and action-based services, although the implementation has not been fully optimal. These findings make a significant contribution to the development of service management based on the specific needs of the elderly.
Co-Authors Devi Noviyanti Syaipul Hadi, Syaipul