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All Journal Jurnal Ilmiah Raad Kertha
I.G.N. Wira W.Wp.M.S
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Social Sciences

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TANGGUNG JAWAB PELAKU USAHA TERKAIT KERUGIAN YANG DITIMBULKAN OLEH PENGGUNAAN AI DALAM LAYANAN KONSUMEN I.G.N. Wira W.Wp.M.S; Luh Merry Dyanthi
Jurnal Ilmiah Raad Kertha Vol. 9 No. 1 (2026): Jurnal Ilmiah Raad Kertha
Publisher : Universitas Mahendradatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47532/raadkertha.v9i1.603

Abstract

The development of Artificial Intelligence (AI) technology in the business sector has brought significant innovation, particularly in customer service through chatbots, recommendation systems, and service robots. However, AI is not a legal entity, but merely a tool programmed and controlled by businesses. Therefore, responsibility for losses arising from the use of AI remains with the business as the party that benefits from and controls the system. In consumer protection law, a business is defined as the party that produces, distributes, or provides goods or services to consumers.
Co-Authors Luh Merry Dyanthi