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All Journal Didaktik : Jurnal Ilmiah PGSD STKIP Subang
Agus Wahyudi Agus
Sekolah Tinggi Ilmu Ekonomi Mahardhika
Education

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PENGARUH FAKTOR KOMPETENSI TERHADAP PRODUKTIVITAS KERJA KARYAWAN MEDIA FURNITURE PT.PANGGUNG ELEKTRIK CITRABUANA Agus Wahyudi Agus
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 11 No. 03 (2025): Volume 11 No. 03 September 2025 In Build
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v11i03.8238

Abstract

Abstract The purpose of this study is to analyze how knowledge, skills, work experience, and behavior influence the productivity of employees in Media Furniture at PT. Panggung Electric Citrabuana, while also determining which of these factors has the greatest effect. The research utilizes descriptive analysis, multiple linear regression, assessment of the instruments, verification of classical assumptions, hypothesis testing (both simultaneous and partial), along with the calculation of correlation and determination coefficients. The results reveal that the factors of competency—knowledge, skills, work experience, and behavior—play a crucial role in boosting employee productivity. This conclusion is reinforced by statistical results indicating that each variable has a p-value of 0. 05 or lower, suggesting that all factors positively and significantly impact productivity. Consequently, the original hypothesis has been validated. Among these elements, behavior stands out as the most crucial, as indicated by its highest beta coefficient relative to the other factors. This highlights the importance of behavior in enhancing employee performance, thereby supporting the study's second hypothesis.
Pengaruh Kompetensi Kerja, Strategi Pelayanan, dan Metode E-Government dalam Menunjang Kualitas Pelayanan pada PDAM Delta Tirta Sidoarjo Farhan Krisdiansyah; Agus Wahyudi Agus
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 02 (2026): Volume 12 Nomor 02, Juni 2026 Published
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i02.13593

Abstract

Service quality in Regional Drinking Water Companies (PDAM) is a crucial factor in meeting public satisfaction in the era of digital transformation. This study aims to analyze the influence of work competence, service strategy, and e-government methods on service quality at PDAM Delta Tirta Sidoarjo. A quantitative approach with a causal-comparative design was employed in this research. Data were collected through questionnaires from 165 active customers selected using purposive sampling technique. Data analysis used multiple linear regression with the assistance of the SPSS program. The results showed that work competence, service strategy, and e-government methods have a positive and significant effect on service quality, both partially and simultaneously. Service strategy was found to be the most dominant variable. The coefficient of determination (R²) value of 0.637 indicates that 63.7% of the variation in service quality can be explained by these three independent variables. These findings confirm the importance of an integrated approach that combines human resource development, strategic planning, and technology adoption in improving public service quality.
Co-Authors Farhan Krisdiansyah