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Akbar Sabiruddin
Universitas Muhammadiyah Kendari
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Journal : Journal Publicuho

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KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI DESA BOU KECAMATAN LAMBANDIA KABUPATEN KOLAKA TIMUR Akbar Sabiruddin; Patta Hindi Asis; Yunitawati Lampasa; Darwan Sari; Muhammad Ihsan Mattalitti; Andi Awaluddin Ma’ruf
Journal Publicuho Vol. 7 No. 4 (2024): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i4.561

Abstract

This study analyses the quality of public administration services in population administration in Bou Village, Lambandia District, East Kolaka Regency. Using a descriptive qualitative approach, this research aims to explore the factors influencing the quality of public services in the village, with a particular focus on essential administrative processes for residents. Data were collected through direct interviews and observations involving six informants, including village officials and community members. The results indicate that Desa Bou has made efforts to improve public service quality but faces several challenges. The Tangibles dimension lacks adequate facilities, such as breastfeeding rooms and disability-friendly services. Reliability is hindered by the absence of clear SOPs, leading to procedural inconsistencies. Responsiveness and Courtesy are rated positively, as village officials are attentive and friendly. However, issues remain in Competence, with limited training for staff affecting service efficiency.
Co-Authors Andi Awaluddin Ma’ruf Asis, Patta Hindi Darwan Sari Muhammad Ihsan Mattalitti Yunitawati Lampasa