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All Journal Best Journal of Administration and Management Journal Publicuho
Rossa Ilma Silfia
Universitas Yudharta Pasuruan
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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KUALITAS PENGELOLAAN PELAYANAN ANGGOTA PADA UNIT KOPERASI SIMPAN PINJAM DELTA WIRA DANA PURWOSARI KABUPATEN PASURUAN Ika Rohmatul Umah; Rossa Ilma Silfia
Journal Publicuho Vol. 8 No. 3 (2025): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i3.877

Abstract

This study aims to determine the quality of member service management at the Delta Wira Dana Purwosari Savings and Loans Cooperative Unit, Pasuruan Regency. This research uses qualitative methods, with data collection techniques through observation, interviews, and documentation studies. The results of the research through the analysis of the TERRA and SERVQUAL models show that the quality of service at KSP Delta Wira Dana still requires comprehensive improvement. The weakest dimensions are in responsiveness and assurance. Although the Tangibles or physical facilities of the cooperative are generally considered adequate, Empathy is still questionable because of the lack of consistency of cooperative managers in serving members and services are still general and formal, without considering the specific conditions of each member, such as economic status, financial literacy, or business difficulties. So it is concluded that KSP Delta Wira Dana should immediately improve service quality, especially in the absence of an emergency response system and low transparency of information.
The Role of Administrative Law in Regulating Advanced Algorithms: A Legal Framework for Emerging Technologies Rossa Ilma Silfia
Best Journal of Administration and Management Vol 3 No 4 (2025): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v3i4.278

Abstract

The integration of advanced algorithms and artificial intelligence (AI) into public administration has revolutionized decision-making processes, offering enhanced efficiency and scalability. However, this technological advancement presents significant challenges to traditional administrative law frameworks, particularly concerning transparency, accountability, and the protection of fundamental rights. The opacity of algorithmic decision-making, often referred to as the "black box" problem, complicates the ability of individuals to understand and contest administrative decisions that significantly impact their lives. Moreover, the potential for embedded biases within AI systems raises concerns about discrimination and fairness in public service delivery. This paper examines the critical role of administrative law in regulating the deployment of advanced algorithms within public administration. It analyzes existing international regulatory approaches, including the European Union's Artificial Intelligence Act and the Council of Europe's Framework Convention on Artificial Intelligence, which emphasize risk-based classification, transparency, human oversight, and accountability mechanisms. Drawing from these models, the paper proposes a comprehensive legal framework that incorporates mandatory algorithmic impact assessments, enforceable transparency standards, and institutional oversight to ensure that AI applications in public administration align with democratic principles and human rights.
Legal Analysis of the Implementation of E-Government System in Public Services in Indonesia : (Study in Pasuruan Regency) Rossa Ilma Silfia
Best Journal of Administration and Management Vol 3 No 4 (2025): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v3i4.282

Abstract

This study examines the legal framework and practical implementation of the e-government system in public services within Pasuruan Regency, Indonesia. It aims to analyze the extent to which legal instruments, such as Presidential Regulation No. 95 of 2018 concerning the Electronic-Based Government System (SPBE), have been effectively adopted at the regional level. Utilizing a qualitative research approach, data were collected through interviews, observations, and document analysis. The findings indicate that while Pasuruan Regency has initiated e-government practices, including the use of platforms like SP4N-LAPOR!, challenges persist. These challenges encompass limited human resource competencies, inadequate infrastructure, and insufficient public awareness. Moreover, the study identifies gaps between national regulations and local implementation, highlighting the need for stronger legal mandates and capacity-building initiatives to ensure effective and equitable public service delivery through e-government systems. The research underscores the importance of aligning legal frameworks with practical realities to enhance the efficacy of e-government in regional contexts.
Co-Authors Ika Rohmatul Umah