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All Journal JURNAL EKONOMI BISNIS DAN MANAJEMEN Jurnal Ekonomi Bisnis dan Manajemen Jurnal Manajemen Pariwisata dan Perhotelan
Johann Wahyu Hasmoro Prawiro
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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Analisis Dampak Pariwisata terhadap Kesehatan Lingkungan di Kawasan Wisata Bahari Pantai Ancol Bagus Sugiarto; Johann Wahyu Hasmoro Prawiro
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 3 No. 1 (2025): Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v3i1.4456

Abstract

This study explores the impact of tourism on environmental health in the coastal tourist area of Ancol Beach, Jakarta. As a major tourist destination in North Jakarta, Ancol Beach has experienced significant growth in visitor numbers annually. While tourism in this area provides positive contributions such as boosting the local economy and creating employment opportunities, it also poses negative environmental impacts, particularly in terms of marine pollution and increased waste accumulation during peak tourist seasons. Using a qualitative approach, this research combines in- depth interviews and field observations to analyze these issues. The results indicate that, despite adequate waste management efforts, the surge in visitors creates challenges in maintaining environmental cleanliness and marine ecosystem health. Additionally, tourists' awareness of environmental responsibility tends to decline during high-traffic periods. This study recommends enhancing waste management facilities and intensifying environmental education to support sustainable tourism management at Ancol Beach.
Makna Pelayanan Prima dari Perspektif Karyawan Hotel: (Studi di Kinasih Resort Depok) Johann Wahyu Hasmoro Prawiro; Ammar Harun Rizki
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 4 No. 2 (2026): April : JURNAL EKONOMI BISNIS DAN MANAJEMEN
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jise.v4i2.1666

Abstract

This study aims to explore the meaning of service excellence from the perspective of hotel employees at Kinasih Resort Depok, Indonesia. Most existing research on service excellence has focused on guest satisfaction, leaving the subjective experiences of employees as service providers underexplored. This study employs a qualitative approach with a descriptive phenomenological design. Data were collected through in-depth interviews, participatory observation, and documentation from five purposively selected informants across the F&B Service, Housekeeping, Front Office, Human Resources, and management departments. Data analysis followed Moustakas's phenomenological procedure encompassing epoché, horizonalization, theme clustering, and essence description. Findings reveal that employees construct layered meanings of service excellence according to their hierarchical positions: frontline workers emphasize friendliness and responsiveness, supervisors emphasize speed and problem resolution, while management frames it as a holistic service ethos encompassing internal relationships. Emotional labor emerged as an inevitable dimension managed through collaboration, prioritization, and de-escalation strategies. Organizational factors including training systems, communicative leadership, guest feedback-based evaluation, and managerial attention to employee well-being demonstrably shape how employees internalize service excellence values. This study contributes to employee-centered literature on service excellence and offers practical implications for human resource development in resort contexts.
Makna Pelayanan Prima dari Perspektif Karyawan Hotel: (Studi di Kinasih Resort Depok) Johann Wahyu Hasmoro Prawiro; Ammar Harun Rizki
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 4 No. 2 (2026): April : JURNAL EKONOMI BISNIS DAN MANAJEMEN
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jise.v4i2.1666

Abstract

This study aims to explore the meaning of service excellence from the perspective of hotel employees at Kinasih Resort Depok, Indonesia. Most existing research on service excellence has focused on guest satisfaction, leaving the subjective experiences of employees as service providers underexplored. This study employs a qualitative approach with a descriptive phenomenological design. Data were collected through in-depth interviews, participatory observation, and documentation from five purposively selected informants across the F&B Service, Housekeeping, Front Office, Human Resources, and management departments. Data analysis followed Moustakas's phenomenological procedure encompassing epoché, horizonalization, theme clustering, and essence description. Findings reveal that employees construct layered meanings of service excellence according to their hierarchical positions: frontline workers emphasize friendliness and responsiveness, supervisors emphasize speed and problem resolution, while management frames it as a holistic service ethos encompassing internal relationships. Emotional labor emerged as an inevitable dimension managed through collaboration, prioritization, and de-escalation strategies. Organizational factors including training systems, communicative leadership, guest feedback-based evaluation, and managerial attention to employee well-being demonstrably shape how employees internalize service excellence values. This study contributes to employee-centered literature on service excellence and offers practical implications for human resource development in resort contexts.
Co-Authors Ammar Harun Rizki Bagus Sugiarto