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All Journal Journal of Multidisciplinary Science: MIKAILALSYS Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik
Wulan Sri Wahyuni
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Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Environmental Science Law, Crime, Criminology & Criminal Justice Physics Social Sciences Other

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Peran Strategis Pemerintah Daerah dalam Meningkatkan Kualitas Pelayanan Publik Norwanda Norwanda; Wulan Sri Wahyuni; Nadia Irani
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 1 (2026): Maret: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i1.1543

Abstract

This study examines the role of local governments in improving the quality of public services as part of an initiative to achieve responsive governance that prioritizes the public interest. This study departs from the limitations of previous research, which tends to focus on the technical aspects of service quality, while the strategic role of local governments as the primary actors in improving the quality of public services remains underexplored. The purpose of this study is to analyze the role of local governments in improving the quality of public services and identify factors influencing the optimization of this role. The method used in this study is a qualitative approach through a literature review analyzing various secondary sources such as scientific books, national and international journals, regulations, and reports from relevant official institutions. The study findings indicate that local governments play a significant role in improving the quality of public services through three main dimensions: a community-focused service orientation, technology-based service innovation, and strengthening inclusive and collaborative service management. The integration of these three dimensions supports more efficient, transparent, and responsive public services to community needs. This research provides a conceptual contribution to the field of public administration, emphasizing the importance of strengthening the role of local governments as a key factor in sustainably improving the quality of public services.
The Influence of Telegram Channels as a Knowledge-Sharing Medium on Students' Information Literacy Levels Wulan Sri Wahyuni; Elva Rahmah
Journal of Multidisciplinary Science: MIKAILALSYS Vol 4 No 2 (2026): Journal of Multidisciplinary Science: MIKAILALSYS
Publisher : Darul Yasin Al Sys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/mikailalsys.v4i2.11212

Abstract

The rapid development of digital communication technologies has expanded the use of Telegram channels as knowledge-sharing media in higher education; however, their contribution to students’ information literacy remains insufficiently examined. This study aimed to analyze the influence of Telegram channel utilization as a knowledge-sharing medium on the information literacy of students in the Library and Information Science Study Program at Universitas Negeri Padang. A quantitative explanatory approach with a causal-associative design was employed. The study involved 72 students from a population of 258, with the sample size determined using the Slovin formula. Data were collected through a structured questionnaire and analyzed using descriptive statistics, Pearson correlation, simple linear regression, and the coefficient of determination with IBM SPSS Statistics 26. The findings indicated that both Telegram channel utilization and students’ information literacy were categorized as good. Telegram channel utilization had a positive and statistically significant effect on information literacy, with a correlation coefficient of 0.696 and a coefficient of determination of 48.4%, indicating that it explained 48.4% of the variation in students’ information literacy. The study concludes that Telegram channels can function effectively as knowledge-sharing media that support students’ ability to access, evaluate, and use information. These findings contribute empirical evidence to the literature on digital knowledge sharing and provide practical implications for higher education institutions seeking to optimize digital communication platforms to strengthen information literacy and collaborative learning.
Co-Authors Elva Rahmah Nadia Irani Norwanda Norwanda