Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Kesehatan Sandi Husada (JIKSH)
Ichsan Trisutrisno
Department of Health Administration, Universitas Medika Suherman, West Java, Indonesia
Health Professions Medicine & Pharmacology Nursing Public Health

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Effect of service quality on inpatient satisfaction at Cibinong Regional General Hospital Ichsan Trisutrisno
Jurnal Ilmiah Kesehatan Sandi Husada Vol. 14 No. 2 (2025): July - December
Publisher : LPPM Politeknik Sandi Karsa, South Sulawesi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35816/jiksh.v14i2.293

Abstract

Introduction: Patient satisfaction is a key indicator in evaluating the quality of healthcare services. Understanding the influence of service quality dimensions helps hospitals improve patient experience and service performance. Methods: This descriptive-analytic study employed a cross-sectional design and included 60 inpatients selected by simple random sampling. Data were collected using a SERVQUAL-based questionnaire assessing five dimensions: reliability, tangibles, assurance, responsiveness, and empathy. Statistical analysis was performed using the Chi-Square test with α = 0.05. Result: Most respondents (65%) reported being satisfied. All dimensions of service quality showed significant relationships with patient satisfaction: reliability (p = 0.001), tangible (p = 0.001), assurance (p = 0.023), responsiveness (p = 0.003), and empathy (p = 0.002). These findings indicate that inpatient satisfaction is influenced by consistent service performance, physical facility conditions, professional competence, responsiveness, and empathetic attitudes. Conclusion: Service quality dimensions significantly affect inpatient satisfaction. Strengthening all five SERVQUAL dimensions is essential for enhancing service quality and improving overall patient experience at RSUD Cibinong.
Co-Authors