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All Journal Jurnal Kebijakan Pemerintahan
Faradina Selsa Putri
Universitas Airlangga
Social Sciences

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DARI TEKNOLOGI KE KEADILAN: MENGKAJI PENGALAMAN PENGGUNA SIPRAJA DAN DIGIPAY DALAM INOVASI PELAYANAN PUBLIK Faradina Selsa Putri; Ani Yuni Setyowati; Akhmad Irham Faujik
Jurnal Kebijakan Pemerintahan Jurnal Kebijakan Pemerintahan Volume 8 Nomor 1 Tahun 2025
Publisher : Fakultas Politik Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jkp.v8i1.5408

Abstract

Public service innovations, such as SIPRAJA and DigiPay, have become one of the government's strategies to improve service efficiency by adapting to technological developments. This research is a systematic literature study that analyzes and interprets findings from previous qualitative research through a phenomenological lens to understand users' experiences in public services.The results of the analysis have revealed that public service innovations have increased the accessibility and efficiency of public services for the community, although gaps hamper them in digital literacy and infrastructure. This leads to varying levels of community satisfaction and perceptions of justice. Some people are satisfied and find it easy to access services, while others feel the opposite due to a less inclusive design that causes a sense of injustice. In terms of community participation in public service innovation, it is still consultative and has not yet reached a collaborative level. This research highlights the need for service design based on co-creation, digital literacy training, and infrastructure equity to achieve equity of access and satisfaction for communities. This research also highlights the importance of user experience-based evaluation in the digital transformation of public services, emphasizing that public innovation cannot be separated from citizens' subjective experience.   Keywords: Phenomenological approach, Public service innovation
ANALISIS SISTEM MERIT DALAM REKRUTMEN APARATUR SIPIL NEGARA (ASN) TAHUN 2024 DI KABUPATEN MANOKWARI: Bahasa Indonesia Virdha Melinda Amalia; Faradina Selsa Putri
Jurnal Kebijakan Pemerintahan Jurnal Kebijakan Pemerintahan Volume 8 Nomor 2 Tahun 2025
Publisher : Fakultas Politik Pemerintahan IPDN

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Abstract

Abstract The implementation of the merit system in the recruitment of civil servants and PPPK in Manokwari Regency is marked by the Special Autonomy Affirmative Action Policy of Manokwari Regent Regulation Number 105 of 2024 regarding formation provisions for Indigenous Papuans (OAP) with a quota of 80% and non-OAP 20%. This provision has the potential to sacrifice the principles of open competition and qualifications mandated by the merit system, which could lead to a decline in selection standards and inappropriate employee placements. Using a qualitative case study method with a literature review approach, this study analyzes Manokwari Regent Regulation No. 105 of 2024 and related literature to identify implementation challenges. The results of the study show that the 80:20 OAP and non-OAP formation policy creates a fundamental dilemma where, on the one hand, it protects OAP representation in the bureaucracy, but on the other hand, it risks lowering the competency standards of ASN, creating an “internal quality gap,” and does not solve the root cause of the low competitiveness of OAP human resources. Therefore, this study suggests the need for policy evaluation, improvement of the quality of education and training for OAP, revision of quota proportions, and increased transparency and accountability to ensure the quality and equity of human resources in the implementation of a good merit system in Manokwari Regency. Keywords: Merit system, ASN recruitment, Special Autonomy, Affirmation
Co-Authors Akhmad Irham Faujik Ani Yuni Setyowati Virdha Melinda Amalia