Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal JEKP (Jurnal Ekonomi dan Keuangan Publik) Jurnal Konstituen
Muhammad Ridwan Ridwan
Universitas Islam Negeri Sunan Gunung Djati
Economics, Econometrics & Finance Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
EFFECTIVENESS OF THE BANDUNG COMMAND CENTER NTPD 112 SERVICE PROGRAM (SINGLE NUMBER FOR EMERGENCY CALLS) AT BANDUNG CITY COMMUNICATION AND INFORMATION SERVICE Salma Salsabila; Muhammad Ridwan Ridwan
Jurnal Konstituen Vol 6 No 2 (2024): Jurnal Konstituen
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jk.v6i2.4700

Abstract

The use of a single Emergency Call Number 112 which is used as a call center method to report emergencies that occur in the city of Bandung is still less effective. This is based on the fact that there are still many prank calls and ghost calls coming to NTPD 112. This research aims to determine the effectiveness of the Bandung Command Center NTPD 112 service program in emergency calls in Bandung City. Where this research applies effectiveness theory based on the views of M Ricard Steers (1985: 8) who believes that measuring effectiveness can be done through 4 (four) barometers: organizational characteristics, environmental characteristics, worker characteristics, policy characteristics and management practices. The method applied in this research is descriptive with a qualitative approach. Based on the research results, it can be concluded that the Bandung Command Center NTPD 112 service program which is linked to four criteria, namely organizational characteristics, environment, workers and characteristics of management policies and practices, is considered not fully effective. The main problems include double jobs in the Dispatcher division, poor coordination with agencies, low performance ties, the lack of achievement of strategic goals and a lack of innovation which resulted in the number of invalid calls in 2024 for the January-July period being 12,129 incoming calls. Keywords: Effectiveness, Command Center, NTPD 112, Emergency
Analisis Implementasi Layanan Pojok Pajak Dan E-Filing Dalam Pelaporan SPT Tahunan Orang Pribadi Pada Kantor Pelayanan Pajak Pratama Majalaya Muhammad Ridwan Ridwan; Pipit Sapitri
JEKP (Jurnal Ekonomi dan Keuangan Publik) Vol. 11 No. 2 (2024): JEKP (Jurnal Ekonomi dan Keuangan Publik)
Publisher : Program Studi Keuangan Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jekp.v11i2.4701

Abstract

Abstract This study aims to assess the implementation of tax corner and e-filing services in the reporting of individual annual tax returns at KPP Pratama Majalaya. A qualitative approach with a descriptive-analytic method was applied. The results revealed that the tax corner service was relatively effective in assisting the filing of Annual Tax Returns, as demonstrated by 10 tax volunteers who helped 1,272 taxpayers. In contrast, the implementation of e-filing at KPP Pratama Majalaya was found to be suboptimal, as the number of taxpayers using e-filing was still far lower than the total number of taxpayers filing returns. This was partly due to a lack of understanding among taxpayers regarding the technical aspects of e-filing, coupled with concerns about making errors when submitting their returns independently, leading them to prefer visiting KPP Pratama Majalaya in person. Keywords: Tax Corner Services, Individual Annual Tax Return, E-filing Abstrak Tujuan penelitian adalah untuk menganalisis pelaksanaan layanan pojok pajak dan e-filing dalam proses pelaporan SPT Tahunan Orang Pribadi di KPP Pratama Majalaya. Pendekatan yang digunakan adalah kualitatif dengan metode deskriptif analitis. Hasil penelitian menunjukkan bahwa layanan pojok pajak telah diimplementasikan dengan cukup baik dalam mendukung pelaporan SPT Tahunan, terbukti dengan 10 relawan pajak yang berhasil membantu 1.272 wajib pajak. Namun, implementasi e-filing di KPP Pratama Majalaya belum optimal, hal ini terlihat dari jumlah wajib pajak yang menggunakan e-filing masih jauh lebih sedikit dibandingkan dengan jumlah total wajib pajak yang melapor. Selain itu, hal ini dipengaruhi oleh kurangnya pemahaman wajib pajak mengenai prosedur pelaporan SPT Tahunan dan adanya kekhawatiran terkait kesalahan dalam pelaporan mandiri menggunakan e-filing, yang menyebabkan sebagian wajib pajak lebih memilih mendatangi langsung ke KPP Pratama Majalaya. Kata Kunci: Layanan Pojok Pajak, E-filing, SPT Tahunan Orang Pribadi
Co-Authors Pipit Sapitri Salma Salsabila