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All Journal Journal of Tourism Sustainability
Leki, Erwin Rivaldo
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Humanities Decision Sciences, Operations Research & Management Social Sciences

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Communal-Digital Model for Housekeeping Efficiency: A Participatory Action Research in a Resource-Constrained Frontier Region Milyardo, Boiris; Zakharia, Friend; Leki, Erwin Rivaldo
Journal of Tourism Sustainability Vol. 6 No. 1 (2026): (Article In Press)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v6i1.203

Abstract

The persistent failure of standardized digital management platforms to resolve operational rifts in frontier tourism destinations stems from a fundamental misalignment between technocentric design and regional infrastructural fragilities. This study evaluates a Communal-Digital Model designed to bridge these gaps by anchoring frugal digital tools within indigenous collectivist ethics. Employing a ten-week Participatory Action Research design at a mid-scale hotel in Indonesia, the research involved 15 housekeeping personnel using messaging platforms and offline spreadsheets analyzed via reflexive thematic analysis and quantitative performance metrics. Implementation resulted in a 44.4% reduction in room turnaround duration and an 80% decrease in inventory auditing discrepancies, while autonomous staff engagement increased from 30% to 85%. These findings validate the conceptual framework of digital communalism, proving that traditional social capital drives technological transformation in non-Western, resource-scarce contexts.
Co-Authors Milyardo, Boiris Zakharia, Friend