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All Journal Indonesian Journal of Innovation Studies Academia Open
Rini Eka Sari
Faculty of Psychology, Universitas Sarjanawiyata Tamansiswa
Computer Science & IT Education Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health

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Between Symbols and Service: Inclusive Leadership in Faith-Based Hospitals, Identity Safety, and Interfaith Patient Trust in Yogyakarta Qurratul Aini; Rini Eka Sari
Academia Open Vol. 10 No. 2 (2025): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.12859

Abstract

General Background: Faith-based hospitals in Yogyakarta operate within a pluralistic society where patient trust is shaped by both clinical competence and identity-sensitive service cues. Specific Background: Inclusive leadership is theorised to reduce identity threat and enhance fairness perceptions, yet empirical evidence on its effects for interfaith patients remains limited. Knowledge Gap: Existing studies have not clarified how leadership-driven identity-safe cues and justice perceptions jointly influence trust, affective comfort, and patient behavioural outcomes in faith-based healthcare. Aims: This study examines a structural model linking inclusive leadership, identity-safe religious cues, procedural/interactional justice, trust, comfort, satisfaction, and post-service behaviour. Methods: A cross-sectional survey of 114 outpatients from two urban hospitals was analysed using PLS-SEM. Results: Inclusive leadership strongly predicted identity-safe cues and fairness perceptions, which in turn significantly increased trust; trust enhanced comfort, driving satisfaction, revisit intention, and positive word of mouth. Novelty: This study reframes inclusive leadership as a consumer-facing signal of warmth, competence, and interfaith respect, advancing identity-safety theory into healthcare consumption. Implications: Hospitals should institutionalise inclusive cue architecture and transparent procedures to strengthen trust, elevate patient experience, and reinforce competitive advantage. Highlights: Inclusive leadership strengthens identity-safe religious cues and fairness signals. Trust and affective comfort act as key mediators toward satisfaction and loyalty. Identity-safe service design enhances interfaith patient experience and hospital competitiveness. Keywords: Inclusive Leadership, Identity-Safe Cues, Trust, Patient Comfort, Faith-Based Hospitals
Hospital Leadership, Employee Engagement, and Nurse Retention as Components of Workplace Health Promotion in Private Religious Hospitals in Indonesia Qurratul Aini; Rini Eka Sari
Indonesian Journal of Innovation Studies Vol. 27 No. 3 (2026): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijins.v27i3.2189

Abstract

General Background Workplace health promotion is essential in healthcare organizations because workforce well-being is closely connected to service continuity, patient safety, and organizational sustainability. Specific Background Private religious hospitals in Indonesia provide a distinctive context where professional healthcare management intersects with spiritual organizational values, leadership practices, employee support, and workforce development. Knowledge Gap Limited research has integrated hospital leadership, employee engagement, talent development, and nurse retention within a workplace health promotion framework, particularly in private religious hospitals in Indonesia. Aims This study examines how hospital leadership, employee engagement, and talent development contribute to nurse retention in private religious hospitals in Yogyakarta, Indonesia. Results Using a mixed-methods design with cross-sectional survey data, qualitative interviews, partial least squares structural equation modeling, and thematic analysis, the study found that hospital leadership was positively associated with employee engagement and talent development. Employee engagement and talent development were positively associated with nurse retention and partially mediated the relationship between leadership and retention. Qualitative findings showed that spiritual organizational culture strengthened meaning, belonging, and emotional attachment among nurses. Novelty This study positions nurse retention as an indicator of a sustainable and health-promoting work environment. Implications Leadership and talent development should be managed as workplace health promotion strategies that strengthen psychological support, professional growth, engagement, and organizational culture. Highlights: Leadership was linked with engagement and talent development. Spiritual values strengthened meaning and belonging. Professional growth partially mediated workforce continuity. Keywords: Workplace Health Promotion, Nurse Retention, Hospital Leadership, Employee Engagement, Talent Development
Co-Authors Qurratul Aini