Nur Mukarromah
a:1:{s:5:"en_US";s:71:"Faculty of Health Science, Universitas Muhammadiyah Surabaya, Indonesia";}

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The Relationship of Emotional Intelligence–Based Supervision to the Quality of Nursing Care Services: A Cross Sectional Studies Nur Mukarromah; Misutarno Misutarno
Indonesian Academia Health Sciences Journal Vol 6 No 2 (2025): INDONESIAN ACADEMIA HEALTH SCIENCES JOURNAL
Publisher : Universitas Muhammadiyah Surabaya

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Abstract

The quality of nursing care services is influenced by managerial and interpersonal factors, including supervision practices. Emotional intelligence–based supervision is considered a relevant approach to support nurses in delivering effective and patient-oriented care. This study aimed to examine the relationship between emotional intelligence–based supervision and the quality of nursing care services. This study used a quantitative correlational design with a cross-sectional approachA total of 168 nurses were included using a cluster-based sampling approach by work unit. Data were collected using structured questionnaires that measured emotional intelligence–based supervision and the quality of nursing care services. Both variables were categorized into good, fair, and poor levels for analysis. Descriptive statistics were used to describe respondent characteristics and variable distributions. The relationship between variables was analyzed using cross-tabulation, Chi-square test, and correlation analysis. The results showed that most respondents who experienced good emotional intelligence–based supervision also demonstrated good quality of nursing care services. In contrast, respondents who reported poor supervision tended to have poorer service quality. Statistical analysis indicated a significant relationship between emotional intelligence–based supervision and the quality of nursing care services, with a moderate positive correlation. These findings suggest that better supervision characterized by empathy, emotional regulation, supportive communication, and constructive guidance is associated with better nursing care quality. In conclusion, emotional intelligence–based supervision plays an important role in improving the quality of nursing care services. Strengthening supervisors’ emotional intelligence competencies may support better nursing management and service outcomes.
Organizational Resilience and Its Influence on Work-Related Performance Among Healthcare Workers Devita Eryani Putri; Enniq Mazayudha; Nur Mukarromah
Indonesian Academia Health Sciences Journal Vol 6 No 2 (2025): INDONESIAN ACADEMIA HEALTH SCIENCES JOURNAL
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/inahes.v6i2.31230

Abstract

Organizational resilience has emerged as a critical factor in maintaining workforce functioning in complex healthcare environments. However, empirical evidence examining its relationship with multidimensional work-related performance remains limited. This study aimed to examine the association between organizational resilience and work-related performance among healthcare workers in a hospital setting. A cross-sectional study was conducted among 135 healthcare workers, including nurses, physicians, and administrative staff at PKU Muhammadiyah Hospital Surabaya. Organizational resilience was measured using the Organizational Resilience Questionnaire (ORQ), while work-related performance was assessed as a multidimensional construct encompassing job performance, productivity, work engagement, and job involvement. Data were analyzed using Pearson correlation to evaluate the strength and direction of the relationships. The findings showed that organizational resilience was positively associated with overall work-related performance (r = 0.538, p < 0.001). When examined across dimensions, organizational resilience demonstrated significant positive correlations with work engagement (r = 0.557, p < 0.001), job performance (r = 0.492, p < 0.001), productivity (r = 0.461, p < 0.001), and job involvement (r = 0.438, p < 0.001). Among these, work engagement exhibited the strongest association, indicating that resilient organizational environments may particularly enhance employees’ psychological involvement and motivation. These results suggest that organizational resilience contributes consistently to both behavioral and psychological aspects of workforce functioning. In conclusion, organizational resilience plays a significant role in improving work-related performance among healthcare workers. Strengthening resilience within healthcare organizations may serve as a strategic approach to enhancing workforce effectiveness and sustaining high-quality healthcare delivery.