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All Journal International Journal of Applied Business and International Management
Suryana Suryana
Faculty of Economic and Business Education, Universitas Pendidikan Indonesia, Jawa Barat, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Happy Workers, Better Business: Job Satisfaction, Quality of Work Life, Employee Performance Kusuma Agdhi Rahwana; Eeng Ahman; Suryana Suryana; Yana Setiawan
International Journal of Applied Business and International Management Vol 10, No 3 (2025): December 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v10i3.4473

Abstract

This study aims to examine the effect of Quality of Work Life on employee performance in the embroidery industry in Tasikmalaya, with job satisfaction as a mediating variable. The research employs a quantitative explanatory approach using primary data collected from 304 employees through an online questionnaire, analyzed using Structural Equation Modeling with SmartPLS 4.0. The results show that Quality of Work Life does not have a significant direct effect on employee performance (? = 0.037; P-value = 0.530). However, Quality of Work Life has a positive and significant effect on job satisfaction (? = 0.493; P-value = 0.000), and job satisfaction significantly influences employee performance (? = 0.254; P-value = 0.037). Furthermore, job satisfaction mediates the relationship between Quality of Work Life and employee performance (? = 0.125; P-value = 0.042), indicating a full mediation effect. This study provides novel evidence that Quality of Work Life influences performance indirectly through psychological mechanisms rather than directly, particularly in labor-intensive industries. The findings highlight the importance of enhancing job satisfaction as a strategic approach to improving employee performance.
Co-Authors Eeng Ahman Kusuma Agdhi Rahwana Yana Setiawan