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All Journal Dinasti International Journal of Education Management and Social Science Jurnal Ilmu Multidisplin
Juliater Simarmata
Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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The Influence of Interfunctional Collaboration on Management Traffic by Operations through AOCC Performance at Ngurah Rai Airport Binsar Reynold; Juliater Simarmata; Yulianti Keke; Erwansyah Sjarief
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 4 (2026): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i4.6309

Abstract

I Gusti Ngurah Rai International Airport in Bali is one of the busiest airports in Indonesia, serving over 19 million passengers in 2023. With an average of 390 aircraft movements per day and a high proportion of international wide-body flights, the airport faces increasing operational complexity. Challenges such as limited apron space, slot overlaps, and fragmented coordination among stakeholders often result in delays and reduced passenger satisfaction. This study aims to analyse the influence of interfunctional collaboration on traffic operation management performance through the roles of AOCC service quality and performance. Using a quantitative descriptive approach, the study involves 150 respondents selected through stratified random sampling. Primary data were collected via questionnaires, supported by secondary data such as operational reports and previous research. Data analysis was conducted using Structural Equation Modeling (SEM) with SmartPLS 4.0. These findings demonstrate that the implementation of A-CDM and a well-performing AOCC plays a crucial role in supporting airport operational resilience. Strengthened coordination, data-driven resource allocation, and integrated monitoring systems under A-CDM collectively contribute to better management operations by Traffic, improving not only operational efficiency but also overall passenger experience at Ngurah Rai Airport.
Impact of Price Fairness and On-Time Perfomance On Customer Loyalty Factor of Low-Cost Carrier Airlines (Case Study: Lion Air Airline) Muhammad Diva; Ronaldo Dominggus Saukoly; Juliater Simarmata; Deslida Saidah
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2029

Abstract

The main goal of this study is to find out how customer loyalty at Lion Air is affected by key operational factors like price fairness, on-time performance, and flight frequency. The review populace comprised of travelers of Lion Air at Soekarno-Hatta Air terminal. The Slovin formula was used to determine the sample size, and 100 people from the aforementioned population were chosen to participate. As Using a five-point Likert scale, a questionnaire survey was conducted online via Google Forms to collect the data for this study. For data analysis on Smart-PLS, the resulting data were then processed with structural equation modeling (SEM). The study produced three hypotheses, two of which were accepted and one of which was rejected. The hypothesis that was rejected was that low-cost airline customer loyalty factors are influenced by price fairness.
Co-Authors Binsar Reynold Deslida Saidah Erwansyah Sjarief Muhammad Diva Ronaldo Dominggus Saukoly Yulianti Keke