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All Journal Wiga : Jurnal Penelitian Ilmu Ekonomi PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi
Norzanah Mat Nor
Universiti Teknologi MARA
Economics, Econometrics & Finance Education Social Sciences

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The Influence of Emotional Intelligence, Psychological Capital, and Work Engagement on Lateness Attitude and Turnover Intention of Life Insurance Employees in West Java Rorefah Achmad Novrandy; Justine Tanuwijaya; Norzanah Mat Nor
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 16 No. 1 (2026): March 2026
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/wiga.v16i1.1913

Abstract

This study aims to analyze the influence of emotional intelligence, psychological capital, and work engagement on lateness-attitude and turnover intention among life insurance employees in West Java. This research focuses on identifying factors that contribute to employee lateness attitude and turnover intention in the life insurance industry. The data used in this study are primary data collected through an online questionnaire distributed via Google Forms to employees working in life insurance companies in West Java. Using a purposive sampling method, a total of 340 employees participated as respondents in this study. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the proposed hypotheses. The results indicate that emotional intelligence has a significant effect on work engagement but does not significantly influence psychological capital. Psychological capital is found to have a significant effect on work engagement. Furthermore, work engagement significantly affects both lateness attitude and turnover intention. The mediation analysis shows that psychological capital does not mediate the relationship between emotional intelligence and work engagement, while work engagement mediates the effect of psychological capital on lateness attitude. The findings suggest that companies should strengthen employee engagement initiatives and develop training programs that enhance emotional intelligence and psychological capital. These strategies can help organizations reduce employee lateness and turnover intention, thereby improving overall organizational performance.
Determinan Turnover intention Pada Karyawan Jasa Transportasi Berbasis Aplikasi Online Mohamad Zeyrofi; Justine Tanuwijaya; Wilhelmus Alfred Haria; Norzanah Mat Nor
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1388

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh participation and communication dan suervisor support terhadap turnover intention dengan dimediasi oleh work engagement pada karyawan jasa transportasi berbasis aplikasi online di DKI Jakarta. Jumlah sampel dalam penelitian ini adalah 205 responden yang dipilih menggunakan teknik purposive sampling. Latar belakang penelitian ini didasari oleh perkembangan jasa transportasi dan logistik, dan tingginya turnover intention pada karyawan jasa transportasi berbasis aplikasi online. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Model (SEM) AMOS 24 dan SPSS 25 pengujian mediasi menggunakan Sobel Test. Hasil penelitian menunjukkan bahwa participation and communication berpengaruh positif terhadap work engagement, namun tidak secara langsung terhadap turnover intention. sementara itu, supervisor support terbukti berpengaruh positif terhadap work engagement namun tidak secara langsung terhadap turnover intention. work engagement berperan sebagai mediator yang signifikan antara participation and communication dan supervisor support terhadap turnover intention. Penelitian ini memberikan implikasi penting bagi perusahaan untuk memperkuat partisipasi dan komunikasi, dukungan dari atasan guna merendahkan niat keluar karyawan melalui peningkatan work engagemen.
Co-Authors Justine Tanuwijaya Mohamad Zeyrofi Rorefah Achmad Novrandy Wilhelmus Alfred Haria