Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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This Author published in this journals
All Journal Journal of Tourism Sustainability
Boiris Milyardo
Tourism Department, Politeknik Negeri Kupang
Humanities Decision Sciences, Operations Research & Management Social Sciences

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Communal-Digital Model for Housekeeping Efficiency: A Participatory Action Research in a Resource-Constrained Frontier Region Boiris Milyardo; Friend Zakharia; Erwin Rivaldo Leki
Journal of Tourism Sustainability Vol. 6 No. 1 (2026)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v6i1.203

Abstract

The persistent failure of standardized digital management platforms to resolve operational rifts in frontier tourism destinations stems from a fundamental misalignment between technocentric design and regional infrastructural fragilities. This study evaluates a Communal-Digital Model designed to bridge these gaps by anchoring frugal digital tools within indigenous collectivist ethics. Employing a ten-week Participatory Action Research design at a mid-scale hotel in Indonesia, the research involved 15 housekeeping personnel using messaging platforms and offline spreadsheets analyzed via reflexive thematic analysis and quantitative performance metrics. Implementation resulted in a 44.4% reduction in room turnaround duration and an 80% decrease in inventory auditing discrepancies, while autonomous staff engagement increased from 30% to 85%. These findings validate the conceptual framework of digital communalism, proving that traditional social capital drives technological transformation in non-Western, resource-scarce contexts.
Beyond Words: Indigenous Hospitality and Linguistic Landscaping in NTT Food Truck Entrepreneurship Rulli Saragi; Merlyn Luisa Malelak; Boiris Milyardo; Egidius Pai Laka
Journal of Tourism Sustainability Vol. 6 No. 1 (2026)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v6i1.204

Abstract

This study examines the operationalization of translingual repertoires and the indigenous teknok ta’ek hospitality philosophy as mechanisms for competitive differentiation in the food truck sector at Lasiana Beach, Kupang. Utilizing a multisited ethnographic design over an eight-week period, the researchers gathered data through participatory observations and semi-structured interviews with 15 key stakeholders, including tourism officials, business owners, and suppliers. Data analysis followed the Miles, Huberman, and Saldaña (2014) framework, ensuring methodological rigor through source triangulation. Findings indicate that the systematic integration of regional vocabulary—such as Dawan, Tetun, and Rote—into menu naming increases customer interaction duration by 35% and purchase conversion by 20%. Furthermore, the institutionalization of teknok ta’ek values through Ama/Ina kinship protocols transforms transactional service into relational exchange, significantly enhancing brand loyalty and yielding an average revenue increase of 30%. The study introduces the concept of "embodied culinary capital," demonstrating how micro-enterprises in peripheral regions can mitigate growth stagnation by leveraging intangible heritage as a dynamic capability. These results provide a scalable framework for inclusive regional development, linking local food biodiversity directly to the tourism value chain.
Co-Authors Egidius Pai Laka Erwin Rivaldo Leki Friend Zakharia Merlyn Luisa Malelak Rulli Saragi