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All Journal International Journal of Multidisciplinary Approach Research and Science Pancasila International Journal of Applied Social Science Journal of Community Service and Society Empowerment
Phan Nhan Trung
Thu Dau Mot University, Vietnam
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Economics, Econometrics & Finance Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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The Mediating Role of Digital Citizenship in the Relationship between Digital Transformation Factors and E-Government Service Satisfaction Phan Nhan Trung
International Journal of Multidisciplinary Approach Research and Science Том 4 № 01 (2026): International Journal of Multidisciplinary Approach Research and Science
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/ijmars.v4i01.2224

Abstract

This study examines the mediating role of digital citizenship in the relationship between digital transformation factors and e-government service satisfaction among citizens in Ho Chi Minh City, Vietnam. Drawing upon the Technology Acceptance Model (TAM), the Expectation-Confirmation Theory (ECT), and Digital Citizenship Theory, a structural model was developed and tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 427 citizens who had utilized e-government services in Ho Chi Minh City through a structured questionnaire. The findings reveal that digital policy and institutional framework, and online public service design directly and significantly affect e-government service satisfaction. Furthermore, digital citizenship serves as a significant mediator in the relationships between all four digital transformation factors (technology infrastructure quality, digital capacity of public agencies, digital policy and institutional framework, and online public service design) and e-government service satisfaction. The results indicate that digital citizenship explains 58.3% of its variance, while e-government service satisfaction is explained by 61.2% of its variance. This study contributes to the theoretical understanding of how digital transformation influences citizen satisfaction through the mechanism of digital citizenship, and offers practical implications for policymakers seeking to enhance public service delivery in Vietnam.
Is Being a TikToker a Sustainable Career? Evidence from a Structural Equation Model on Platform-Dependent Livelihoods and Youth Employment Policy Phan Nhan Trung
Pancasila International Journal of Applied Social Science Том 4 № 02 (2026): Pancasila International Journal of Applied Social Science
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/pancasila.v4i02.2338

Abstract

This study examines whether content creation on TikTok constitutes a sustainable career pathway for youth or merely a transient income-generating activity that requires supplementary employment. Grounded in Social Cognitive Career Theory, the Theory of Planned Behavior, and the Sustainable Livelihood Framework, the research addresses a critical policy gap in regulating platform-dependent livelihoods within the gig economy. A cross-sectional survey of 420 Vietnamese youth aged 18–30 who generate income through TikTok was analyzed using structural equation modeling (SEM) with maximum likelihood estimation in Stata 19. The model tested six direct effects on Career Sustainability Intention (CSI), mediation through Outcome Expectations (OE), and moderation by Dual-Career Orientation (DUA). Platform Dependency Risk (PLT) emerged as the strongest predictor of career sustainability intention (β = −0.345, p < .001), followed by Self-Efficacy in Content Creation (SE, β = 0.237, p = .001), Skill Diversification (SKD, β = 0.224, p < .001), and Perceived Income Stability (INC, β = 0.216, p < .001). Bootstrap mediation analysis confirmed the SE → OE → CSI pathway as significant (p = .047). The moderation hypothesis for Dual-Career Orientation was rejected (p = .632). Only 8.1% of respondents were classified as having a sustainable career, while 22.1% were categorized as high risk. The findings provide empirical justification for government intervention in platform-dependent labor markets, including digital skills certification frameworks, platform labor regulation, social protection mechanisms for content creators, and youth career guidance policies that incorporate the realities of the creator economy. This is among the first studies to apply a full SEM framework with mediation and moderation to assess TikTok content creation as a career choice in a developing-economy context, offering evidence-based policy recommendations to regulate an emerging, largely unregulated labor sector.
Community Awareness of High-Tech Crime Prevention in the Digital Transformation Context in Ho Chi Minh City: A Basis for Community-Based Solutions and Policy Implications Phan Nhan Trung
Journal of Community Service and Society Empowerment Том 4 № 02 (2026): Journal of Community Service and Society Empowerment
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jcsse.v4i02.2341

Abstract

Amid Vietnam's accelerating digital transformation, high-tech crime has escalated dramatically, with estimated losses of VND 18,900 billion (approximately USD 756 million) in 2024 alone. While the victimization rate declined from 0.45% to 0.18% in 2025, attack methods are becoming increasingly sophisticated through Deepfake technology, AI-powered social engineering, and mobile malware. This study conducted a community needs assessment to evaluate the current state of awareness and preventive behaviors regarding high-tech crime among residents in four areas of Ho Chi Minh City, thereby providing an evidence base for community-based solutions and policy implications. A cross-sectional quantitative survey using a 5-point Likert scale questionnaire was administered to 347 residents. Data were analyzed using SPSS 26.0, encompassing descriptive statistics, Cronbach's Alpha reliability testing, Exploratory Factor Analysis (EFA), Pearson correlation analysis, multiple linear regression, Independent Samples T-test, and One-way ANOVA. Community awareness was at a moderate level (M = 3.41 on a 5-point scale). Self-efficacy (SE), program quality (PQ), perceived threat awareness (PTA), and digital literacy (DL) collectively explained 62.1% of the variance in digital protective behavior (DPB). Self-efficacy exerted the strongest influence (beta = 0.312, p < 0.001), followed by program quality (beta = 0.274, p < 0.001). ANOVA revealed significant age-group differences (F = 8.743, p < 0.001), with residents over 55 scoring lowest (M = 2.87). Based on these findings, the study proposes targeted community interventions prioritizing vulnerable groups, enhanced digital safety outreach through social media platforms, and a community-based early warning network. Policy implications include integrating digital safety education into the municipal digital transformation roadmap and allocating dedicated budgets for ward-level awareness programs. The study contributes to SDG 16 (Peace, Justice and Strong Institutions) and SDG 4 (Quality Education).
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