Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Jurnal Kesehatan Amanah
Eric Winarno
Institut Kesehatan Helvetia
Nursing Public Health

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Efektivitas Pendaftaran Online Peserta Menggunakan Aplikasi Mobile- JKN dalam Pelayanan Pasien Rawat Jalan di RSU Mitra Medika Amplas Chintami Octavia; Eric Winarno
Jurnal Kesehatan Amanah Vol. 8 No. 1 (2024): Jurnal Kesehatan Amanah
Publisher : Universitas Muhammadiyah Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jka.v8i1.727

Abstract

Health sector reform aims to enhance access and effectiveness of medical services for all communities. This study evaluates the impact of online registration via Mobile-JKN on outpatient services at RSU Mitra Medika Amplas in 2024. The research employs a quantitative approach with an analytical survey using a cross-sectional design. Respondents consist of 91 outpatients, selected through Purposive Sampling. Data analysis was conducted using Logistic Regression. Logistic regression analysis reveals that the OTP code plays a crucial role in the effectiveness of BPJS online registration, with an Odds Ratio (OR) of 15.221, meaning that patients who understand how to use the OTP code have 15.221 times higher chances of successful registration. In conclusion, user knowledge, internet network, and OTP code significantly affect patient services. RSU Mitra Medika is recommended to expand education and promotion of Mobile-JKN, optimize its utilization, and reduce queues at BPJS offices to improve service efficiency.
Faktor Penentu Loyalitas Pasien Terhadap Layanan Rawat Inap di RSUD Dr. RM. Djoelham Binjai Eric Winarno; Chintami Octavia
Jurnal Kesehatan Amanah Vol. 8 No. 1 (2024): Jurnal Kesehatan Amanah
Publisher : Universitas Muhammadiyah Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jka.v8i1.731

Abstract

Inpatient services are a form of healthcare provided by hospitals, where patients receive intensive care in specialized facilities. These services encompass integrated medical and non-medical aspects. This study aims to analyze the factors correlated with patients' decisions to reselect inpatient services at Dr. RM. Djoelham Regional General Hospital, Binjai in 2024. The research employs a quantitative approach with a cross-sectional design, involving 871 inpatients from January to March 2024. A sample of 90 patients was selected using purposive sampling. Data analysis was conducted univariately and bivariately using the chi-square test The results revealed significant relationships between several factors and patients' decisions to reuse inpatient services, namely service quality (p = 0.000), healthcare facilities (p = 0.027), and customer loyalty (p = 0.013). It is concluded that these factors play an important role in patient decisions. To enhance patient satisfaction and loyalty, the hospital is advised to focus on maintaining and improving facilities, as the availability and quality of facilities significantly affect patient satisfaction. Continuous service improvement can support the hospital's development in providing optimal care. This translation maintains the technical accuracy of the original text, including the proper representation of the hospital's name and the statistical terminology used in the study
Co-Authors Chintami Octavia