Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Jurnal Kesehatan Amanah
Ria Efkelin
Sekolah Tinggi Ilmu Kesehatan Rumah Sakit Husada
Nursing Public Health

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Gambaran Persepsi Peserta Badan Penyelenggara Jaminan Sosial (BPJS) terhadap Efektivitas dan Peningkatan Layanan Mobile JKN di Kantor BPJS Kesehatan Cabang Jakarta Utara Syakira Niyatazahra Al- Masudi; Ria Efkelin; Hardin Lamba
Jurnal Kesehatan Amanah Vol. 9 No. 2 (2025): Jurnal Kesehatan Amanah
Publisher : Universitas Muhammadiyah Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jka.v9i2.956

Abstract

The development of digital technology in public services has encouraged BPJS Health to innovate through the Mobile JKN application, aiming to facilitate public access to health services. This study aims to describe the perceptions of BPJS participants regarding the effectiveness and improvement of services through the Mobile JKN application, as well as to identify challenges in its implementation. A qualitative method with a case study approach was employed at the North Jakarta Branch Office of BPJS Health. Data were collected through in-depth interviews with BPJS participants who had used the Mobile JKN application. The findings indicate that while the application provides convenience in accessing services such as participant data checking, premium payments, and online queue registration, there are still several obstacles, including limited user understanding, technical issues, and lack of education from BPJS officers. Moreover, some features of the application are not fully optimized and still require participants to visit the BPJS office in person. The study concludes that the effectiveness of Mobile JKN in improving health services still needs enhancement in terms of technical performance, public outreach, and the quality of digital services to be more responsive and aligned with participants’ needs.
Gambaran Sikap Petugas Administrasi terhadap Pasien Rawat Jalan di Rumah Sakit Umum Bhakti Asih Tahun 2025 Widya Cahya Anggraini; Ria Efkelin; Ratu Chairunnisa
Jurnal Kesehatan Amanah Vol. 9 No. 2 (2025): Jurnal Kesehatan Amanah
Publisher : Universitas Muhammadiyah Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jka.v9i2.957

Abstract

Administrative officers are the frontline of hospital service systems, playing not only an administrative role but also shaping first impressions, influencing trust, and serving as key determinants of initial patient satisfaction within the dynamic and time-sensitive context of outpatient care. This study aims to describe the attitudes of administrative staff toward outpatients at Bhakti Asih General Hospital in 2025. The research employed a descriptive quantitative method using accidental sampling. A total of 50 patients from the internal medicine and cardiology clinics served as respondents. The results showed that the affective dimension was rated as good by 33 respondents (66.0%), the cognitive dimension by 33 respondents (66,0%), and the behavioral dimension by 33 respondents (66,0%). Although most responses were in the “good” category, some respondents gave “fairly good” ratings, particularly regarding emotional communication, information delivery, and responsiveness. In conclusion, the attitudes of administrative staff are generally good, although improvements are still needed to ensure equitable service quality.
Co-Authors Hardin Lamba Ratu Chairunnisa Syakira Niyatazahra Al- Masudi Widya Cahya Anggraini