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All Journal Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Mars: Jurnal Teknik Mesin, Industri, Elektro dan Ilmu Komputer
Satriandi Satriandi
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Computer Science & IT

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Perancangan Sistem Informasi Pengaduan dan Aspirasi Masyarakat Desa Berbasis Web dengan Metode Rapid Application Development (RAD) Miftah Dwi Lestari; Junaidi Junaidi; Satriandi Satriandi
Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer Vol. 4 No. 2 (2026): April : Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mars.v4i2.1529

Abstract

The development of information technology has encouraged improvements in public service quality, including at the village government level. In Sunggal Kanan Village, Sunggal District, Deli Serdang Regency, the process of submitting public complaints and aspirations is still carried out manually, resulting in issues related to documentation, transparency, and follow-up actions. This study aims to design and develop a web-based Village Public Complaint and Aspiration Information System using the Rapid Application Development (RAD) method. The RAD method was chosen because it emphasizes fast system development through iterative stages involving active user participation, namely Requirements Planning, User Design, Construction, and Cutover. Data collection techniques included observation, interviews, and literature studies. The developed system provides features such as user registration and login, complaint and aspiration submission forms, report status tracking, and an admin dashboard for managing and following up on reports. The results show that the system improves efficiency, transparency, and accountability in managing public aspirations. Through this system, citizens can submit reports online without visiting the village office and monitor their report status in real time. The implementation of the RAD method proved effective in delivering a system that meets user needs within a relatively short development time.
Perancangan Aplikasi E-Cuti Karyawan Berbasis Web di Daehsan Indonesia Cabang Medan Menggunakan Metode Object Oriented Analysis and Design (OOAD) Siska Ade Putry; Satriandi Satriandi; Hendra Hendra
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 4 No. 4 (2026): Juli: Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v4i4.1724

Abstract

This study aims to analyze the effect of product quality, service quality, and customer satisfaction on customer loyalty at Njajan.co in Tegal City. This research employs a quantitative approach using a survey method involving 100 respondents who are Njajan.co customers, selected through a simple random sampling technique. Data were collected using structured questionnaires and analyzed using multiple linear regression with SPSS software. The results indicate that product quality, service quality, and customer satisfaction have a positive and significant effect on customer loyalty, both partially and simultaneously. The coefficient of determination (R²) value of 0.821 shows that 82.1% of customer loyalty variation can be explained by these three variables, while the remaining 17.9% is influenced by other factors beyond the scope of this study. These findings highlight the importance of maintaining product quality, improving service performance, and ensuring customer satisfaction as key strategies to enhance customer loyalty and strengthen business competitiveness.
Co-Authors Hendra Hendra Junaidi Junaidi Miftah Dwi Lestari Siska Ade Putry