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All Journal Jurnal Manajemen DIVERSIFIKASI
Dharmawan
Universitas Muhamadiah Metro
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan Terhadap Kinerja Pegawai Dan Iklim Organisasi Sebagai Variabel Intervening (Studi Pada Bank Syariah Indonesia) Kota Metro Shelva Olyvia Putri Solikhin; Dharmawan; Ana Septiani
Jurnal Manajemen DIVERSIFIKASI Vol. 5 No. 2 (2025): Juni
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/diversifikasi.v5i2.4687

Abstract

This research aims to determine the influence of service quality on employee performance and organizational climate as an intervening variable at the Indonesian Sharia Bank in Metro City. This research is quantitative, where quantitative research is research that uses types of data that can be measured or calculated directly through measuring research variables using numbers. The data analysis technique used is path analysis, which is a method used in causal models that have been formulated by researchers based on scientific substance, namely the theoretical basis and experience of researchers. The research results show that service quality (ξ1) has a direct effect on performance (η2) at Bank Syariah Indonesia Metro City. Service quality (ξ1) has a direct effect on the Organizational Climate (η1) at Bank Syariah Indonesia Metro City Organizational Climate (η1) has a direct effect on Performance (η2) at Bank Syariah Indonesia Metro City
Co-Authors Septiani, Ana Shelva Olyvia Putri Solikhin