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All Journal Jurnal Manajemen DIVERSIFIKASI
Annisa Ummami Fitriani
Universitas Muhammadiyah Metro
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Pemberdayaan Dan Kualitas Layanan Internal Terhadap Komitmen Pegawai Lion Group Di Bandara Udara Internasional Raden Intan II Suwarto; Dharmawan; Annisa Ummami Fitriani
Jurnal Manajemen DIVERSIFIKASI Vol. 5 No. 4 (2025): Desember
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/diversifikasi.v5i4.4731

Abstract

Service is the most important thing to prioritize in the service sector. Service that is well received by consumers means that the service is right on target. Apart from that, this will be a consumer assessment of the airline's employees and company which can provide a positive image. The formulation of the problem in this research is 1) Does empowerment have an effect on employee commitment? 2) Does internal service quality influence employee commitment? 3) Do empowerment and internal service quality together influence employee commitment? The research sample was Lion Group employees at Radin Inten II International Airport. This research has a population of 18 people < 30 people, so this research will use the entire population without drawing a research sample as a unit of observation which is called a census technique. The analysis technique in this research uses multiple linear regression tests with the SPSS application. From the research results it can be concluded that empowerment has a positive and significant influence on employee commitment. Internal service quality has a positive and significant influence on employee commitment. Empowerment and internal service quality together have a positive and significant influence on employee commitment.
Co-Authors Dharmawan Suwarto Suwarto