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Rivaldo Kurniawan
Faculty of Economics and Business, Universitas Negeri Malang, Indonesia
Economics, Econometrics & Finance Social Sciences

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The Role Of Digitalization In Operational Efficiency Case Study On Seganex Footwear SMEs in Mojokerto City Rivaldo Kurniawan; Sudarmiatin Sudarmiatin; Puji Handayati; Naswan Suharsono
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 3 No 3 (2026): February
Publisher : Abadi Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/meta-journal.v3i3.410

Abstract

The development of digital technology offers opportunities for MSME actors to enhance operational efficiency and business competitiveness. This case study aims to analyze the role of digitalization in improving operational efficiency at the footwear MSME “Sepatu Seganex” in Mojokerto City. The study employed a qualitative descriptive method through field observations, interviews with the owner, and documentation of the production process. The findings indicate that the implementation of digitalization—covering digital financial recording, order management systems, digital marketing, and the use of marketplaces—significantly improves time efficiency, reduces operational costs, and increases productivity. The main challenges include limited digital human resources, initial technology adoption costs, and suboptimal internet access. This study contributes to MSME literature related to digital transformation strategies in the local manufacturing sector.
The Role of Customs Regulations and Policies in Encouraging MSME Exports: A Case Study on MSMEs in the Creative Industry Sector Rivaldo Kurniawan; Sudarmiatin; Heri Pratikto
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 3 No 5 (2026): June
Publisher : Abadi Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/meta-journal.v3i5.453

Abstract

This study aims to analyze the role of customs regulations and policies in encouraging the export activities of Micro, Small, and Medium Enterprises (MSMEs), especially in the creative industry sector. This study uses a qualitative approach with a case study method on one of the creative industry MSMEs that has expanded to the international market. Data collection techniques are carried out through in-depth interviews, observations, and documentation, while data analysis uses an interactive model that includes data reduction, data presentation, and conclusions drawn. The results of the study show that government regulations and customs policies have a strategic role in increasing MSMEs' access to global markets, especially through simplifying export procedures, providing customs facilities, and digitizing export services. However, there are still a number of obstacles faced by MSMEs, such as low understanding of regulations, administrative complexity, and limited human resources in managing export documents. Therefore, synergy is needed between the government, business actors, and other stakeholders to increase regulatory literacy, strengthen export assistance, and optimize the implementation of policies that are more inclusive and adaptive to the needs of MSMEs. This research provides practical implications for the development of MSME internationalization strategies as well as theoretical contributions in the study of MSME-based public policy and international trade.
Co-Authors Heri Pratikto Naswan Suharsono Puji Handayati Sudarmiatin