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Design and Development of a Web-Based Public Information System for Community Complaint Services at the Regional House of Representatives (DPRD) of West Java Province Anggia Putri Deniyanti; Rini Suwartika Kusumadiarti; Candra Mecca Sufyana
Dinasti Information and Technology Vol. 3 No. 3 (2026): Dinasti Information and Technology (January - March 2026)
Publisher : Dinasti Research & Yayasan Dharma Indonesia Tercinta (DINASTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dit.v3i3.3176

Abstract

Advancements in information technology have accelerated digital transformation across various sectors, including public services. The Regional House of Representatives (DPRD) of West Java Province holds a strategic role in accommodating and responding to public aspirations and complaints. However, the existing manual complaint management process presents significant challenges, such as inefficiencies in operations, limited transparency, and potential inaccuracies in data handling. To address these issues, this study proposes the design and development of an integrated, web-based public complaint information system. The system is developed using the structured Waterfall model, which includes stages of requirement analysis, system design, implementation, testing, and maintenance. PHP and MySQL serve as the core technologies for development. Results from black-box testing indicate that all system functionalities perform as expected. The system allows users to register, submit complaints, and track their status in real time, while administrators can efficiently manage and respond to complaints through an online interface. This solution is expected to strengthen communication between the public and the DPRD and to foster greater public participation in government accountability and oversight.
Mobile-Based Physician Information System Integrated with Hospital Information System at TK III Ciremai Hospital Sunanto; Sani Fitriyani; Rini Suwartika Kusumadiarti
Greenation International Journal of Engineering Science Vol. 4 No. 3 (2026): (GIJES) Greenation International Journal of Engineering Science (September - No
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijes.v4i3.1306

Abstract

The rapid advancement of health information technology has encouraged hospitals to provide fast, accurate, and integrated healthcare services that support physicians' clinical decision-making. At TK III Ciremai Hospital, access to patient information and electronic medical records is currently limited to desktop- and web-based Hospital Information Systems (HIS), restricting physicians' mobility and reducing the efficiency of healthcare service delivery. This study aims to design a mobile-based Physician Information System integrated with the Hospital Information System (HIS) to enable physicians to securely access clinical information through Android smartphones. A qualitative research approach was employed using observation, semi-structured interviews, and document analysis to identify system requirements. The system was designed using the Waterfall software development model, while Java, MySQL, RESTful APIs with JSON data exchange, and Unified Modeling Language (UML), including Use Case Diagrams and Entity Relationship Diagrams (ERD), were utilized to develop the system architecture and database design. The scope of this study is limited to the system design phase and does not include system implementation or performance evaluation. The study produced a prototype design of a mobile-based Physician Information System that provides access to patient demographic information, electronic medical records, laboratory and diagnostic examination results, and physicians' practice schedules while emphasizing data security and usability. The proposed design is expected to serve as a reference for developing integrated mobile physician information systems that improve healthcare service efficiency, enhance physicians' mobility, and support evidence-based clinical decision-making in hospitals.