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All Journal JER Determinasi: Jurnal Penelitian Ekonomi Manajemen dan Akuntansi
Nura Amira
Universitas Muhammadiyah Surakarta
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Upaya Peningkatan Well-Being Karyawan Melalui Work Life Balance dan Social Support Yang Dimediasi Oleh Work Engagement Pada Perusahaan Daerah Air Minum (PDAM) Surakarta Nura Amira; Muhammad Halim Maimun
Jurnal Economic Resource Vol. 9 No. 1 (2026): October - March
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v9i1.2324

Abstract

Penelitian ini bertujuan menganalisis pengaruh Work-Life Balance dan Social Support terhadap well-being karyawan PDAM Surakarta, baik secara langsung maupun tidak langsung melalui Work Engagement sebagai variabel mediasi. Metode kuantitatif digunakan dengan sampel 130 karyawan tetap yang dipilih secara purposive, yang telah bekerja minimal satu tahun dan bersedia menjadi responden. Data dikumpulkan melalui kuesioner tertutup dengan skala Likert 5 poin dan dianalisis menggunakan Partial Least Square Structural Equation Modeling (PLS-SEM) dengan SmartPLS untuk menguji validitas, reliabilitas, serta hubungan kausal antar variabel. Hasil penelitian menunjukkan bahwa Work-Life Balance dan Social Support berpengaruh positif dan signifikan terhadap well-being karyawan, baik secara langsung maupun tidak langsung melalui work engagement, yang menegaskan bahwa keseimbangan kehidupan kerja dan dukungan sosial mendorong keterikatan kerja dan meningkatkan kesejahteraan karyawan. Penelitian ini menyarankan integrasi metode kualitatif, desain longitudinal, perluasan cakupan sampel, dan penambahan variabel relevan untuk memperoleh pemahaman lebih komprehensif mengenai faktor-faktor yang memengaruhi well-being.
Kualitas Layanan, Kualitas Produk, dan Kepercayaan Pelanggan terhadap Keputusan Pembelian Gen Z pada Aplikasi Shopee di Kota Surakarta Nura Amira; Refi Ayu Radia; Nazla Asyifah Tribuana; Andrea Khoirunnisa Wibisono; Ardelia Putri Tamara
Determinasi: Jurnal Penelitian Ekonomi Manajemen dan Akuntansi Vol. 3 No. 2 (2025)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/determinasi.v3i2.467

Abstract

This study aims to analyze the effect of service quality, product quality, and customer trust on purchasing decisions on the Shopee e-commerce platform. This research uses a quantitative approachwith purposive sampling to determine the sample of respondents consisting of Shopee consumers in Surakarta. Data were collected through questionnairesdistributed to 150 respondents and analyzed using EViews software to test the hypotheses using multiple linear regression. The results indicate that servicequality, product quality, and customer trust have a positive and significant effect on purchasing decisions. Specifically, good service quality, such as quick responses, timely delivery, and effective customerservice, has a significant positive impact on purchasing decisions. Additionally, the product quality sold on Shopee, which can be assessed through reviews and ratings, also contributes to the improvement ofpurchasing decisions. Customer trust in products and the e-commerce platform, particularly regarding product authenticity and transaction security, influences purchasing decisions. The results of thecoefficient of determination test show an R-squared value of 0.819692 and an Adjusted R-squared value of 0.814058, meaning that the regression model explains approximately 81.97% of the variation in purchasing decisions. This study contributes significantly tounderstanding the factors influencing consumer behavior on e-commerce platforms, with a recommendation for future research to consider othervariables that may further clarify the factors affecting purchasing decisions.
Co-Authors Andrea Khoirunnisa Wibisono Ardelia Putri Tamara Muhammad Halim Maimun Nazla Asyifah Tribuana Refi Ayu Radia