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All Journal SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Maksum Syahri Lubis
Master of Public Administration Study Program, Postgraduate Program, Universitas Medan Area
Education Social Sciences Other

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ANALYSIS OF THE QUALITY OF PUBLIC SERVICES FOR MAKING FAMILY CARDS (KK) AT THE POPULATION AND CIVIL REGISTRATION OFFICE (DISDUKCAPIL) OF GAYO LUES REGENCY Furqan Lutfi; Adam Adam; Maksum Syahri Lubis
SOSIOEDUKASI Vol 14 No 1 (2025): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v14i1.5710

Abstract

This study analyzes the quality of Family Card (KK) issuance services at the Population and Civil Registration Office (Disdukcapil) of Gayo Lues Regency. Using a qualitative method with a descriptive approach, this study identifies the primary obstacles to services, including network disruptions, power outages, limited service personnel, and a lack of supporting facilities. Although the KK issuance procedure is promised to be completed within one working day, various external and internal factors cause service delays. Based on Zeithaml's theory of service quality, it was found that aspects of reliability, physical evidence, and Responsiveness still require improvement. To overcome these obstacles, Disdukcapil needs to improve its technological infrastructure, increase the number of service personnel, and provide better supporting facilities for the community. Periodic training for officers is also required to enhance professionalism and Responsiveness in delivering services. In addition, collaboration with the central government in strengthening the population administration system is a strategic step to ensure more effective, transparent, and accountable services. This research is expected to serve as a reference for efforts to improve public services in the field of population administration.
IMPLEMENTATION OF MEDAN MAYOR REGULATION NUMBER 51 OF 2021 ON THE PERFORMANCE OF THE HEAD OF THE ENVIRONMENT IN KELURAHAN BESAR, MEDAN LABUHAN DISTRICT, MEDAN CITY Nurmala Sari Harahap; Isnaini Isnaini; Maksum Syahri Lubis
SOSIOEDUKASI Vol 14 No 1 (2025): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v14i1.5730

Abstract

This study analyzes the implementation of Medan Mayor Regulation Number 51 of 2021 in Kelurahan Besar, Medan Labuhan District, with a focus on the role of environmental heads in optimizing Land and Building Tax (PBB) revenue. Based on Edward III's policy implementation model, policy success is influenced by communication, resources, disposition (implementing attitude), and bureaucratic structure. This study employs a descriptive qualitative method, utilizing data collection techniques that include interviews, observations, and documentation of informants, comprising village heads, neighborhood heads, government section heads, and community members. The study's results indicate that the implementation of this policy still faces several obstacles, including the lack of systematic socialization, limited work facilities, low performance-based incentives, and a lack of coordination among agencies. In addition, low public tax awareness, mainly due to post-pandemic economic conditions, further worsens the effectiveness of policies. The solution includes technical guidelines, training, incentives, coordination, and performance evaluation to optimize Medan Mayor Regulation Number 51 of 2021 and increase Regional Original Revenue (PAD).
Co-Authors Adam Adam Furqan Lutfi Isnaini Isnaini Nurmala Sari Harahap