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p-Index From 2021 - 2026
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All Journal Jurnal Kesehatan
Eka Ratnawati
Sekolah Tinggi Ilmu Kesehatan Bethesda Yakkum PSDKU Kab Temanggung
Health Professions Nursing Public Health

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Hubungan Pengetahuan Penggunaan Mobile JKN Untuk Pendaftaran Periksa Kesehatan Dengan Kepuasan Pengguna Wahyu Nastien; Caecilia Titin Retnani; Eka Ratnawati
Jurnal Kesehatan Vol 14 No 2 (2025): JURNAL KESEHATAN
Publisher : STIKES Ngesti Waluyo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46815/jk.v14i2.436

Abstract

JKN Mobile application is a digital innovation created by BPJS to facilitate health services, including examination registration. One hospital in Temanggung found that patients have not utilized the JKN Mobile application optimally, which has an impact on satisfaction with health services. This study aims to determine the relationship between knowledge of using the JKN Mobile application for health check registration and user satisfaction in the hospital. This study is a quantitative, observational-analytical survey, using a cross-sectional approach. The sample comprised 110 respondents, selected purposively from visitors at the hospital who are JKN participants and have used the JKN Mobile application. The data collection instrument was a questionnaire that had been tested for validity and reliability. The results showed a significant relationship between knowledge of using the JKN Mobile application and user satisfaction (p = 0.000; p < 0.05). The percentage of users with knowledge was mainly in the good category (91.8%), totalling 101 people. Meanwhile, 102 users were categorized as satisfied (92.7%). These results indicate that the better users' knowledge of how to use the Mobile JKN application, the higher their satisfaction with accessing it. Therefore, it is recommended that users be more active in learning to use the application, particularly the check-up registration feature.
Inklusi Disabilitas Dalam Layanan Kesehatan: Survey Aksesibilitas, Jejaring Dan Kolaborasi Kristinawati Kristinawati; Eka Ratnawati; Ranie Ayu Hapsari
Jurnal Kesehatan Vol 15 No 1 (2026): JURNAL KESEHATAN
Publisher : STIKES Ngesti Waluyo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46815/jk.v15i1.562

Abstract

People with disabilities are a vulnerable group who often experience barriers in accessing health care facilities, including health care products. Health care facilities have an important responsibility to meet inclusive service accessibility standards, ensuring that health care is accessible to all parties, including people with disabilities. This article provides an overview of healthcare facilities’ readiness to provide inclusive access to health care. Using a survey method, 91 health care institutions or facilities completed a questionnaire on the accessibility of inclusive services. The survey results indicate that most health care facilities have a strong commitment and support for implementing and developing inclusive services. However, in practice, some health care facilities face limitations related to resource capacity and capabilities, infrastructure, networking, and collaboration. The challenges in ensuring health care accessibility require each health care facility to assess the need for support in implementing accessibility standards, networking, and collaboration
Co-Authors Caecilia Titin Retnani Kristinawati Kristinawati Ranie Ayu Hapsari Wahyu Nastien