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All Journal Jurnal Riset Ilmiah Al Iidara Balad : Jurnal Administrasi Negara Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU)
Siti Paulina
Sekolah Tinggi Ilmu Administrasi Amuntai
Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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THE QUALITY OF SERVICE AT PT. AIR MINUM SANGGAM BALANGAN (PERSERODA) IN PARINGIN SUB-DISTRICT Siti Paulina
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 1 (2025): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i1.1284

Abstract

This study aims to evaluate the quality of public services at PT. Air Minum Sanggam Balangan (Perseroda) in Paringin District, Balangan Regency. A descriptive qualitative approach was employed, with data collected through observation, in-depth interviews, and documentation. The analysis is based on Fitzsimmons' five service quality dimensions: tangible, reliability, responsiveness, assurance, and empathy. The results indicate that overall service quality falls under the “fair” category. The dimensions of reliability, assurance, and empathy show positive performance, particularly in terms of procedural accuracy, staff attitude, and responsiveness to customer needs. However, weaknesses were identified in the responsiveness and tangible dimensions, especially regarding slow responses to customer complaints and limited technical facilities, such as the absence of backup generators. This study recommends improvements in technical infrastructure and response speed to enhance the overall quality of public services.
EFEKTIVITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN DENGAN ANJUNGAN DUKCAPIL MANDIRI (ADM) PADA DINAS KEPENDUDUKANDAN PENCATATAN SIPIL KABUPATEN TABALONG Siti Paulina; Norhatipah. H
SINERGI : Jurnal Riset Ilmiah Vol. 3 No. 5 (2026): SINERGI : Jurnal Riset Ilmiah, Mei 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v3i5.2521

Abstract

Population administration services are an important part of public services that demand effectiveness and quality of service. In line with the development of information technology, the Population and Civil Registration Department of Tabalong Regency has implemented an innovative service called the Independent Civil Registration Counter (ADM). However, its implementation still faces obstacles such as a lack of public awareness and limited assistance from officers during peak hours. This study aims to analyze the effectiveness of population administration services through ADM. This study uses a qualitative approach with descriptive methods. Data collection techniques are carried out through observation, interviews, and documentation. The results show that population administration services through ADM are quite effective, reviewed from the variable of adaptability, communication indicators are less effective because there is still no socialization, especially and many people are still unfamiliar with services using ADM, the cooperation indicator is effective. The variables of work performance, skills, discipline, and personality indicators are effective, while the cooperation indicator is considered quite effective. Finally, the variables of job satisfaction, job content indicators, supervision, organization and management, opportunities for advancement, and salary and finance are considered effective.  The influencing factors include: inhibiting factors, minimal outreach, and suboptimal service delivery by officers during peak hours. To improve the satisfaction and quality of public services, it is recommended that the Population and Civil Registration Service of Tabalong Regency should improve the communication aspects related to the existence of ADM in various media, both online and offline, and the public should be proactive in utilizing services with ADM in order to improve the quality of communication and effective services
EFEKTIVITAS PROGRAM PEMBERDAYAAN DAN PELATIHAN DALAM MENINGKATKAN KESEJAHTERAAN MASYARAKAT DI DESATAKULAT KECAMATAN KELUA KABUPATEN TABALONG Siti Paulina; Sayida Nafisa
SINERGI : Jurnal Riset Ilmiah Vol. 3 No. 10 (2026): SINERGI : Jurnal Riset Ilmiah, Oktober 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v3i10.3067

Abstract

This research is motivated by existing problems, namely limited information regarding the opening of programs, the majority of participants being unable to develop the outcomes of the training due to constraints in facilities and finances, and the lack of follow‑up or evaluation from the organizing party. This study aims to determine the effectiveness of the Empowerment and Training Program in Improving Community Welfare in Takulat Village, Kelua District, Tabalong Regency, and the factors influencing it. The results of this study indicate that the effectiveness of the Empowerment and Training Program in improving community welfare in Takulat Village, Kelua District, Tabalong Regency is ineffective. Indicators of the accuracy of program participant targets, information can be conveyed to the community, program success, and program follow-up are still ineffective. The results that are quite effective are indicators of program planning, community understanding, and commitment. Meanwhile, effective results are indicators in accordance with the program plan and supervision. Driving factors include routine program implementation, increasing community knowledge and skills, the availability of competent teaching staff and support between participants. Inhibiting factors include limited budget allocation for capacity building, uneven information dissemination, limited capital and supporting facilities, and minimal support for developing knowledge.
PENGARUH PARTISIPASI MASYARAKAT TERHADAP ENGELOLAAN SAMPAH DI DESA GALAGAH HULU KECAMATAN SUNGAI TABUKAN KABUPATEN HULU SUNGAI UTARA Putri Amalia; Siti Raudah; Siti Paulina
Al Iidara Balad Vol. 8 No. 1 (2026): Al Iidara Balad
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/aliidarabalad.8.1.2228

Abstract

Rendahnya kepedulian warga dan keterbatasan fasilitas umum memicu masalah kebersihan lingkungan di Desa Galagah Hulu. Melalui pendekatan kuantitatif asosiatif, studi ini menganalisis kontribusi riil warga terhadap efektivitas sistem pembuangan dengan melibatkan 88 responden berdasarkan rumus Slovin. Hasil pengujian menunjukkan bahwa keterlibatan aktif masyarakat memiliki pengaruh positif dan signifikan yang menyumbang 43,6% keberhasilan tata kelola limbah domestik (Y = 10,892 + 0,391X; thitung = 8,156 > ttabel = 1,662), sedangkan sisanya dipengaruhi oleh faktor eksternal lain. Setelah melalui uji instrumen, seluruh data dinyatakan valid dan andal. Guna mengoptimalkan capaian ini, pemerintah desa disarankan untuk gencar mengadakan edukasi berkala serta mempercepat penyediaan infrastruktur Tempat Pembuangan Sementara (TPS) yang layak demi mewujudkan lingkungan yang sehat dan berkelanjutan.
EFEKTIVITAS PROGRAM POSYANDU LANSIA DI DESA MARINGGIT KECAMATAN BATANG ALAI UTARA KABUPATEN HULU SUNGAI TENGAH Yunita Hariati; Muhamad Arsyad; Siti Paulina
Al Iidara Balad Vol. 8 No. 1 (2026): Al Iidara Balad
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/aliidarabalad.8.1.2234

Abstract

Program Posyandu Lansia merupakan salah satu bentuk pelayanan kesehatan berbasis masyarakat yang bertujuan meningkatkan derajat kesehatan serta kualitas hidup lanjut usia. Dalam pelaksanaannya di Desa Maringgit, Kecamatan Batang Alai Utara, Kabupaten Hulu Sungai Tengah masih ditemukan beberapa kendala, antara lain penyampaian informasi yang belum optimal, rendahnya partisipasi lansia dalam pemeriksaan kesehatan secara rutin, serta antrean pelayanan yang memengaruhi kelancaran kegiatan. Penelitian ini bertujuan untuk menganalisis efektivitas Program Posyandu Lansia serta mengidentifikasi faktor-faktor apa saja yang berpengaruh dalam pelaksanaannya. Penelitian menggunakan pendekatan deskriptif kualitatif dengan melibatkan 13 informan yang dipilih melalui teknik purposive sampling. Adapun data penelitian dikumpulkan melalui observasi, wawancara, dan dokumentasi, kemudian dianalisis menggunakan reduksi data, penyajian data, serta penarikan kesimpulan. Hasil penelitian menunjukkan efektivitas Program Posyandu Lansia berada pada kategori cukup efektif. Ketepatan sasaran, pelaksanaan kegiatan, pencapaian tujuan, dan manfaat program telah berjalan dengan cukup baik, sedangkan penyampaian informasi, partisipasi lansia, dan kualitas pelayanan masih memerlukan peningkatan. Faktor pendukung program adalah manfaat pelayanan kesehatan yang dirasakan masyarakat, sedangkan faktor penghambat meliputi kurang optimalnya sosialisasi serta rendahnya kesadaran lansia untuk mengikuti kegiatan secara rutin. Oleh karena itu, diperlukan peningkatan koordinasi antarpetugas kesehatan, kader Posyandu, dan keluarga guna mengoptimalkan pelaksanaan program.
Co-Authors Muhamad Arsyad Norhatipah. H Putri Amalia Sayida Nafisa Siti Raudah Yunita Hariati