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All Journal Journal of Governance Risk Management Compliance and Sustainability Journal of Social Entrepreneurship Theory and Practice Humanities, Society, and Community (HSC) People and Behavior Analysis (PBA) International Journal of Entrepreneurship and Sustainability Studies
Marmelo V. Abante
World Citi Colleges
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Relationship of Open Communication to Employee Motivation in a Government Agency in the Philippines Erika Ruth F. Larroza; Swtizel Ann G. Basilla; Ma. Angelica Casano; Jesus P. Briones; Marmelo V. Abante
Humanities, Society, and Community Vol. 2 No. 1 (2024): Humanities, Society, and Community (HSC)
Publisher : Research Synergy Foundation Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/hsc.v2i1.2747

Abstract

Effective communication is essential for fostering a motivated and engaged workforce, particularly in government organizations where transparency and collaboration are vital. This study examines the relationship between open communication practices and employee motivation within a government agency in the Philippines, focusing on 129 employees from a total population of 192 in the division under the Collection Service. Employing a descriptive-correlation research design, data were gathered through a researcher-structured questionnaire and analyzed using frequency, percentage, weighted mean, standard deviation, and Pearson correlation coefficient as statistical tools. The results indicate that effective communication, particularly regarding information accessibility, improves employee engagement and performance. However, feedback mechanisms and communication frequency were identified as areas for improvement. A supportive work environment emerged as the most potent motivator, followed by recognition and career development opportunities, whereas compensation played a lesser role. This study revealed that barriers such as organizational structure and inadequate communication channels hinder effective communication. The findings also reveal a strong positive correlation between open communication and employee motivation. On the other hand, the correlation between open communication and barriers to it was weak, whereas the relationship between employee motivation and barriers to it exhibited a moderate positive correlation. The study emphasizes the importance of enhancing open communication to boost employee engagement and performance and offers strategic recommendations to address these barriers.
Inclusive Workplace Culture of a Government Office in the Philippines Through Intercultural Communication Jherico R. Gamboa; John Feree C. Arriola; Jade Chrisel L. Baquiran; Jesus P. Briones; Marmelo V. Abante
Humanities, Society, and Community Vol. 2 No. 1 (2024): Humanities, Society, and Community (HSC)
Publisher : Research Synergy Foundation Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/hsc.v2i1.2754

Abstract

Effective intercultural communication is essential in the workplace to address cultural barriers, improve inclusivity and promote employee engagement. In this respect, the study aimed to enhance cultural competence by observing emotions, developing cultural sensitivity, and identifying barriers to intercultural communication within a government office in the Philippines. This study examined the cognitive aspects of intercultural communication and barriers to effective interaction among employees. A comprehensive quantitative-descriptive study was conducted with a census of fifty (50) employees from the subject government office, including permanent staff and outsourced personnel. The data-gathering tool was a validated questionnaire distributed via an in-person survey. The data were analyzed using frequency, percentage, weighted mean, and Spearman’s rank correlation coefficient. The findings indicate that respect for cultural differences is highly practiced in the office, with the cognitive interaction aspects of intercultural communication to be further improved for a more efficient inclusive environment. Although barriers to intercultural communication exist, they can be minimized by fostering respectful and inclusive interactions among employees. Based on the findings of the study, a strategy roadmap for improving intercultural communication is proposed. This study is essential for an organization seeking to improve workplace dynamics and the long-term success created through diversity and inclusion initiatives.
Perceived Level of Job Satisfaction and its Relation to Employee Retention: The Case of a Philippine Government Agency Donna M Errua; Jacob B Fabilane; Mark Garenz S Gonzales; Jesus Briones; Marmelo V. Abante
People and Behavior Analysis Vol. 3 No. 2 (2025): September
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/pba.v3i2.2762

Abstract

Job satisfaction is a key area of interest for competitive organizations, as it significantly influences the retention of skilled and committed employees. This study aimed to investigate the level of job satisfaction among employees, employee retention rates, and the relationship between job satisfaction and employee retention. Additionally, it sought to identify programs and benefits that could enhance job satisfaction and retention rates. This descriptive-correlation research used a researcher-structured questionnaire distributed to 70 full-time employees of the subject government agency in the Philippines. Statistical tests, including frequency, percentage, weighted mean, and Spearman's rank correlation test were employed in the data analysis. Findings revealed that employees are satisfied with their jobs, especially when it comes to compensation, job content, promotion, supervision, and relationships with colleagues. Additionally, the study emphasized that employees are more likely to remain in the organization. Moreover, the study concluded that the level of job satisfaction exhibits a positive and strong correlation with employee retention. The study also revealed that healthcare benefits are considered a major contributor to employees’ retention among the programs and benefits that an organization can provide. Finally, this study can serve as a model for other government agencies to enhance job satisfaction and productivity among employees, thereby contributing to long-term employee retention, that benefits both employees and the organization.
Organizational Culture and Quality Management System Practices of a Private Insurance Company in the Philippines Jared Russel B. Bautista; Shaira Mae A. Cereno; Azel Marie D. Ayco; Jesus P. Briones; Marmelo V. Abante
People and Behavior Analysis Vol. 4 No. 1 (2026): March Volume
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/pba.v4i1.2812

Abstract

A supportive organizational culture, which provides the foundation for excellence, is vital to implementing an effective quality management system (QMS) in any organization. This study examined how organizational culture influences the QMS practices in a private insurance company in the Philippines. The main objectives included identifying the organization's cultural aspects, assessing QMS practices, analyzing the relationships among those variables, and identifying challenges and barriers to QMS implementation. Using a descriptive-quantitative approach, data were collected from 129 employees of the subject private insurance company via a researcher-developed questionnaire distributed via Google Forms. Data analysis employed descriptive statistics (frequency, percentage, standard deviation, and weighted mean) and Spearman's rho for correlation analysis. Findings showed strong alignment with cultural values, including mission, leadership, and communication, though employee engagement indicated potential for greater involvement in quality initiatives. The QMS assessment emphasized customer satisfaction and quality assurance and recognized the need for consistent documentation. However, employees showed low levels of involvement in QMS training programs and uneven participation across departments, indicating the need for appropriately aligning training with quality objectives. This study confirmed that a supportive organizational culture positively and significantly correlates with the effectiveness of QMS practices, providing evidence that influential culture can help organizations overcome challenges to more effective QMS implementation. Therefore, this study can serve as a model for other organizations to enhance their QMS practices to better serve their stakeholders.
Impact of Supply Chain Management on Organizational Sustainability: The Case of a Philippine Food Manufacturing Company Carol Heart N. Aranzamendez; Cherry May An; Jesus Briones; Marmelo V. Abante
Journal of Governance Risk Management Compliance and Sustainability Vol. 5 No. 1 (2025): April Volume
Publisher : Center for Risk Management & Sustainability and RSF Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/jgrcs.v5i1.2816

Abstract

Supply chain management (SCM) is vital for an organization’s sustainability objectives. This study assesses the SCM practices of a Philippine food manufacturing company, evaluates its organizational sustainability, and examines the relationship between the two. This descriptive-quantitative research used a researcher-structured questionnaire to gather insights from 134 randomly selected employees involved in SCM tasks across various departments of the subject food manufacturing company. The data gathered from the respondents were analyzed using weighted mean, standard deviation, frequency, percentage, and Pearson correlation coefficient analysis. The findings revealed that the company is demonstrating strong performance in all SCM dimensions covered in this study, while the company also showed excellent organizational sustainability in terms of economic, environmental, and social dimensions. The study also found a high significant positive correlation between SCM practices and organizational sustainability, indicating that the excellent performance of a company’s SCM practices directly contributed to enhancing its sustainability outcomes. Based on these findings, several opportunities were identified to further optimize SCM practices and bolster sustainability efforts of the company. This study can offer valuable insights for industry stakeholders to continuously improve their SCM practices in order to drive sustainable operations in the food manufacturing sector.
Remote Accountants' Role in Advancing United Nations Sustainable Development Goals: The Case of a Philippine Fund Services Company Crizabel Mye A. Benavides; Mary Jean G. Jubahib; Ana Belen B. Encarguis; Jesus P. Briones; Marmelo V. Abante
Journal of Social Entrepreneurship Theory and Practice Vol. 3 No. 2 (2024): December
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/jsetp.v3i2.2755

Abstract

Remote accountants who work from any location with Internet access and leverage digital tools and cloud-based systems contribute to the value creation and sustainability of organizations. This study evaluated the role of remote accountants in advancing United Nations Sustainable Development Goals (SDGs) 8 (Decent Work and Economic Growth), 9 (Industry, Innovation, and Infrastructure), and 10 (Reducing Inequality). A structured questionnaire was used to gather data from 60 remote accountants in a Philippine fund service company, with descriptive correlational methods applied to identify patterns. The findings revealed active engagement among remote accountants in supporting sustainable practices, innovation, and inclusion although various organizational challenges persist. The study also disclosed the existence of significant relationship between the role of accountants in financial reporting and their contribution to advancing SDGs. However, it was found that there is no significant relationship between their role relative to financial reporting and the barriers to advancing SDGs. Similarly, no significant relationship was noted between their contribution to SDGs and barriers to advancing SDGs. This study proposes strategic recommendations to enhance investment accuracy, technology adoption, and workforce skills to address these challenges. Key initiatives include specialized training, resource optimization, technological upskilling, and the promotion of fair practices to strengthen inclusion and equality. Finally, the study affirmed the strategic role that remote accountants could assume in driving sustainability in financial services and pointed out investment and policy directions where improvements could be sought to optimize sustainability.
Evaluating Workflow Automation Efficiency in A Government Agency in the Philippines Andresito A. Cabaobao, Jr.; Sushmita L. Malubag; Jesus Briones; Marmelo V. Abante
International Journal of Entrepreneurship and Sustainability Studies Vol. 4 No. 2 (2024): December
Publisher : UPT Publikasi Ilmiah UNISBA

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Abstract

Workflow automation plays a vital role in developing efficient government operations. Anchored on the Technology Acceptance Model, this descriptive-correlational study evaluated the efficiency of using automation tools in key work processes of a Philippine government agency. A census of the population was used to gather data from the 31 employees directly involved in the subject agency’s automation processes. Data were collected through a researcher-structured, validated questionnaire via Google Forms. These data were analyzed using frequency, percentage, weighted mean, multiple linear regression, ANOVA and Pearson r correlation analysis. The findings indicated that automation tools significantly enhanced the efficacy of key work processes in terms of speed, accuracy, and collaboration. Moreover, the study also revealed that employees are generally satisfied with performing routine and repetitive tasks because of the benefits of automation tools. However, the efficacy of key work processes is not significantly related to their overall job satisfaction. The study also revealed that the perceived impact of automation tools on key work processes is not affected by the demographic profile of the employees. This study also revealed that staff resistance and system integration issues are major barriers to the adoption of workflow automation. Furthermore, the study confirmed that there was no statistically significant correlation between perceived ease of use and problems encountered with automation tools.  A strategic roadmap is proposed to improve workflow automation efficiency and address adoption-related challenges. This study also offers valuable insights for other government agencies seeking to introduce and assess similar technologies to enhance workflow and operational efficiency.
The Impact of Career Pathing Practices on Job Satisfaction of Employees at BIR Document Processing Division in RR4 - PAMPANGA John Benedict C. Rojas; John Francis D. Roque; Maricris G. Unico; Marmelo V. Abante
International Journal of Entrepreneurship and Sustainability Studies Vol. 4 No. 2 (2024): December
Publisher : UPT Publikasi Ilmiah UNISBA

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Abstract

This research investigates the impact of career pathing on job satisfaction among employees of the Bureau of Internal Revenue (BIR) Document Processing Division in RR4, Pampanga. Career pathing is a strategic framework designed to outline clear advancement trajectories and to align skill development opportunities with promotions. This study uses a descriptive correlational design, incorporating a survey of 73 employees to assess the level of career pathing implementation and its relationship with job satisfaction. Data were analyzed using statistical methods to determine the strength of the correlation between career pathing practices and job satisfaction. Findings suggest that job promotions play a significant role in enhancing motivation and commitment, supporting the existing literature that shows a positive correlation between perceived advancement opportunities and job satisfaction. In the context of the Philippines, perceptions of career pathing are pivotal to job satisfaction because they influence workplace relationships and organizational culture. However, bureaucratic structures in government agencies can hinder career progression, leading to low employee morale and productivity. This research provides insights into the effectiveness of promotion criteria and transparency in BIR career pathing practices. The findings are expected to offer recommendations that enhance employee satisfaction and improve organizational stability. By contributing to the understanding of how career pathing can be optimized, this study seeks to help public sector organizations better meet their employees’ career aspirations.
Compensation Scheme and Financial Well-being of Government Employees in the National Capital Region Angelica Louise C. Tadeja; Maevel S. Ranque; Maricris Unico; Marmelo V. Abante
International Journal of Entrepreneurship and Sustainability Studies Vol. 4 No. 2 (2024): December
Publisher : UPT Publikasi Ilmiah UNISBA

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Abstract

This research investigates the relationship between compensation and financial well-being among government employees in the National Capital Region (NCR), focusing specifically on the Bureau of Internal Revenue (BIR) Collection Service divisions. Utilizing a descriptive comparative-correlational design, the study analyzes data collected from 129 employees through a structured questionnaire to assess various aspects of the compensation scheme and its impact on financial well-being. The research delves into key elements of the compensation scheme, including salary satisfaction, the bonus structure, job grades, and salary adjustment processes. It evaluates how these factors contribute to employees' overall satisfaction with their compensation. Additionally, the study explores financial well-being by examining indicators such as income sufficiency, debt management, financial knowledge and skills, financial stability, and retirement preparedness. Significant demographic differences in perceptions of compensation and financial well-being are also investigated, with the research analyzing how these perceptions vary across age, gender, job position, years of service, educational attainment, monthly salary, and additional benefits and allowances. One of the central findings of the study is the moderate correlation between compensation and financial well-being, highlighting that improvements in the compensation system can lead to enhanced financial security and satisfaction among employees. While the majority of respondents report moderate satisfaction with their salaries and benefits, concerns remain regarding the adequacy of bonuses, limited opportunities for promotion, and the alignment of salary adjustments with performance. The study also emphasizes the importance of addressing specific demographic concerns, such as providing age-appropriate support, promoting financial literacy across gender identities, and ensuring equitable compensation across different job positions and educational levels. The research concludes with recommendations for policymakers and organizations to reform the compensation scheme, addressing these key areas to improve the financial well-being and satisfaction of government employees in the NCR.
Co-Authors Ana Belen B. Encarguis Andresito A. Cabaobao, Jr. Angelica Louise C. Tadeja Azel Marie D. Ayco Carol Heart N. Aranzamendez Cherry May An Crizabel Mye A. Benavides Donna M Errua Erika Ruth F. Larroza Jacob B Fabilane Jade Chrisel L. Baquiran Jared Russel B. Bautista Jesus Briones Jesus P. Briones Jherico R. Gamboa John Benedict C. Rojas John Feree C. Arriola John Francis D. Roque Ma. Angelica Casano Maevel S. Ranque Maricris G. Unico Maricris Unico Mark Garenz S Gonzales Mary Jean G. Jubahib Shaira Mae A. Cereno Sushmita L. Malubag Swtizel Ann G. Basilla