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This Author published in this journals
All Journal Education Policy and Development (EPD) International Journal of Entrepreneurship and Sustainability Studies
Lalaine V Manalo
First Asia Institute of Technology and Humanities
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Bookstore Operations Practices of a Private Higher Education Institution in the Philippines: Basis for the Proposed Guidelines for Effective Bookstore Management Ohlie I Macatangay; Jesus Briones; Flormando P Baldovino; Lalaine V Manalo
Education Policy and Development Vol. 3 No. 1 (2025): Education and Policy Development
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/epd.v3i1.2930

Abstract

Bookstore management plays a vital role in ensuring timely and cost-effective supply of educational materials. This study examined bookstore operations practices in a private higher education institution (HEI) in the Philippines. This descriptive-quantitative research used researcher-structured questionnaire distributed in-person to the 133 respondents composed of 66 college and 67 senior high school students of the subject HEI. The data gathered were analyzed with statistical tools such as frequency, percentage, standard deviation, weighted mean, and Spearman rank correlation. Results revealed that the bookstore operations was found well-managed considering its proper inventory management practices and the highly acceptable level of customer service provided to their customers. The efficient management of the bookstore justifies the acceptable customer satisfaction ratings and the non-existence of serious problems related to bookstore operations. The study also revealed a significant relationship between bookstore operations practices in terms of inventory management, and customer satisfaction in terms of value and pricing. However, there was no significant relationship revealed between inventory management and customer satisfaction in terms of inventory and availability.  Likewise, no significant relationships were revealed between customer service, and both dimensions of customer satisfaction (inventory and availability, and value and pricing). Based on these findings, proposed guidelines were developed to further enhance bookstore management practices. This study serves as a foundation for policies promoting efficient bookstore operations in HEI and other similar academic settings.
Reducing Liquidation Delays through Documentation and Communication in a Construction Company in the Philippines Jessa Mae L Cornel; Jesus P Briones; Flormando P Baldovino; Lalaine V Manalo
International Journal of Entrepreneurship and Sustainability Studies Vol. 5 No. 2 (2025): December
Publisher : UPT Publikasi Ilmiah UNISBA

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Abstract

Efficient documentation and communication are crucial for minimizing liquidation delays in the construction industry. This descriptive-quantitative study explored the documentation practices and communication strategies on liquidation delays within a Philippine construction company. Using a researcher-structured questionnaire, data were collected from 30 administrative professionals across departments where activities are directly related to the liquidation process of the company. The data were analyzed using frequency, percentage, standard deviation, weighted mean, and ANOVA. The findings revealed that the company's systems, relative to their documentation and communication approaches, are generally effective, though there are still some challenges that sometimes occur to cause delays in liquidation, such as incomplete documentation, poor communication, and delayed approvals, which contribute to inefficiencies. Moreover, the study found that there were significant differences in the perceptions of employees on liquidation delays across departments, and in the communication strategies across work bases. On the other hand, it was verified that demographic factors such as age and length of service do not influence the employees’ perceptions of the liquidation process in terms of documentation practices, liquidation delays, and communication strategies of the construction company. In reference to the findings of the study, strategies for optimizing liquidation processes through documentation and communication were proposed. Overall, this study provides valuable insights for construction firms looking to optimize their operations, enhance documentation practices, and improve interdepartmental coordination. By implementing recommendations from this study, similar companies can better manage liquidation processes, reduce delays, and ensure timely project execution in the Philippine construction sector.
Co-Authors Flormando P Baldovino Jessa Mae L Cornel Jesus Briones Jesus P Briones Ohlie I Macatangay