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All Journal International Journal of Environmental, Sustainability, and Social Science
Gusti Ayu SUGIATI
Warmadewa University, Indonesia
Economics, Econometrics & Finance Environmental Science Social Sciences

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The Role of Intrinsic Motivation in Mediating the Influence of Asta Brata Leadership And Organizational Culture Based on Tri Hita Karana on Employee Performance at Village Credit Institutions in Kuta Sub-District Ni Luh Yuni KARTIKA; I Made SARA; Gusti Ayu SUGIATI
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 2 (2025): International Journal of Environmental, Sustainability, and Social Science (Mar
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i2.1332

Abstract

Lembaga Perkreditan Desa (LPD) is a customary law-based financial institution that strategically supports the economy of village communities in Bali, especially through financial services for MSMEs and local residents. Although the presence of LPDs in Bali is almost evenly distributed, with 1,437 units from 1,485 traditional villages, the performance of some LPDs has decreased due to competition with other financial institutions and the emergence of legal cases involving their administrators. This study analyzes the influence of Asta Brata leadership and Tri Hita Karana-based organizational culture on the performance of LPD employees in Kuta District, with intrinsic motivation as a mediating variable. A sample of 69 respondents was randomly determined using the Slovin formula. Data were collected through questionnaires and analyzed using Partial Least Square (PLS). The results showed that Asta Brata leadership had a significant positive effect on performance but did not significantly affect intrinsic motivation. Tri Hita Karana organizational culture significantly positively affects employee performance and intrinsic motivation. Intrinsic motivation is proven to have a significant positive effect on performance and partially mediates the effect of Tri Hita Karana organizational culture on performance but does not mediate the effect of Asta Brata leadership on performance. These findings support the attribution theory that internal (motivation, leadership) and external (work culture) factors influence employee performance. This study emphasizes the importance of strengthening local values ​​in leadership and organizational culture and effective HR management to maintain the sustainability of LPD.
Analysis of Product Quality and Service Quality Towards Customer Loyalty Mediated by Customer Satisfaction at Wanaku Chinese Restaurant in Jimbaran Badung Regency I Nyoman Agus SETYAWAN; Gusti Ayu SUGIATI; Putu Ngurah Suyatna YASA
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 3 (2025): International Journal of Environmental, Sustainability, and Social Science (May
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i3.1345

Abstract

This study was conducted at Wanaku Chinese Restaurant to analyze the effect of product quality on and service quality on customer loyalty mediated by customer satisfaction. The sample was determined through purposive sampling, so that 100 customers who had made purchases at Wanaku Chinese Restaurant were obtained. Data were collected through a questionnaire with Likert scale measurements, then analyzed using instrument tests, SEM-PLS, and hypothesis tests. The results show that product quality has a positive and significant effect on customer satisfaction and loyalty, service quality has a positive and significant effect on customer satisfaction and loyalty, customer satisfaction has a positive and significant effect on customer loyalty, customer satisfaction mediates the effect of product quality on customer loyalty, and customer satisfaction mediates the effect of service quality on customer loyalty.
Co-Authors I Made Sara I Nyoman Agus SETYAWAN Ni Luh Yuni KARTIKA Putu Ngurah Suyatna YASA