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All Journal JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani
Sri Sundari
Institut Ilmu Sosial dan Manajemen STIAMI, Jakarta
Education Social Sciences Other

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Pengaruh Kualitas SDM, Budaya Kerja dan Lingkungan Kerja Terhadap Kualitas Pelayanan Publik di UPPMPTSP Kecamatan Kelapa Gading Erlita Widiya Sari; Sri Sundari
Reformasi Administrasi Vol. 13 No. 1: Maret 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

The phenomenon observed at the Investment Management and One-Stop Integrated Service Unit of Kelapa Gading District is the suboptimal quality of public services provided by this institution. On the other hand, deficiencies have been identified in human resource quality, work culture, and work environment, which do not yet fully support the effective delivery of services. This research aims to examine the extent to which human resource quality, work culture, and work environment influence the quality of public services at the Investment Management and One-Stop Integrated Service Unit (UP PM PTSP) of Kelapa Gading District. This research employs a quantitative associative approach, which seeks to analyze the relationship between variables. This research was conducted at the UP PM PTSP Office of Kelapa Gading District, with data collection and observations taking place from November 2024 to January 2025. The sampling technique used is the census method, involving 144 respondents. Data analysis was performed using multiple linear regression analysis with the assistance of SPSS version 25 software. The results of the analysis indicate that human resource quality, work culture, and work environment significantly influence the quality of public services at the UP PM PTSP Office of Kelapa Gading District, both partially and simultaneously.
Analisis Efektivitas E-Office guna Mewujudkan Efisiensi Kinerja Pegawai (Studi Kasus pada Pengelolaan Surat Perintah Tugas, Surat Masuk, Surat Keluar) di Kantor Balai Kesehatan Kerja Pelayaran Ade Suryani; Sri Sundari
Reformasi Administrasi Vol. 13 No. 1: Maret 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

In the current digital era, the implementation of technology has become one of the strategic steps that can be taken to improve government administration, by utilizing information technology to enhance performance effectiveness and efficiency. The purpose of this research is to assess the effectiveness of the use of E-Office at the Maritime Health Center Office (BKKP), with a focus on the management of assignment letters, incoming letters, and outgoing letters. This research uses a qualitative method with a case study approach, where data were collected through in-depth interviews, observation, and documentation. Data analysis was performed using data reduction, data presentation, and conclusion drawing techniques. The results indicate that the implementation of E-Office at BKKP has had a positive impact by accelerating administrative processes, reducing manual tasks, and improving transparency and data accuracy. Based on Peter Drucker’s theories of efficiency and effectiveness, the research found that E-Office has helped improve efficiency by accelerating document processing and reducing resource usage, but its effectiveness in supporting the achievement of organizational goals is still not optimal. Therefore, there is a need for strategies to strengthen the system, enhance employee training, and simplify bureaucratic procedures, therefore E-Office can be more effective in improving employee performance and supporting the digital transformation at BKKP.
Co-Authors Ade Suryani Erlita Widiya Sari