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All Journal Jurnal DIALEKTIKA : Jurnal Ilmu Sosial PESHUM
Rizky Nurhidayat Perdana
UPN Veteran Jawa Timur
Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Evaluasi Pelayanan Forum Konsultasi Publik Melalui Standar Pelayanan Di Bagian Organisasi Sekda Kabupaten Gresik Syifa Puspita Sanjaya; Rizky Nurhidayat Perdana
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 5 No. 3: April 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v5i3.14462

Abstract

Forum Konsultasi Publik (FKP) merupakan wadah penting dalam pelayanan publik yang mewadahi aspirasi masyarakat dan menjadi dasar perbaikan standar pelayanan. Penelitian ini bertujuan untuk mengevaluasi pelayanan FKP di Bagian Organisasi Sekretariat Daerah Kabupaten Gresik melalui enam komponen standar pelayanan publik, yaitu Mekanisme, Sistem, dan Prosedur; Jangka Waktu Penyelesaian; Produk Pelayanan; Sarana, Prasarana, dan Fasilitas; Kompetensi Pelaksana; serta Penanganan Saran, Masukan, dan Pengaduan. Menggunakan jenis penelitian Normatif dengan sifat deskriptif evaluatif. Penelitian ini menunjukkan bahwa pelaksanaan FKP masih ditemukan kendala seperti, terlambatnya pelaporan hasil FKP oleh OPD, variasi kualitas produk laporan, dan belum optimalnya tindak lanjut hasil forum. Rekomendasi yang diberikan antara lain memberikan pemahaman pentingnya FKP kepada OPD, pelatihan SDM, Komunikasi dan Koordinasi dengan OPD, serta pemantauan dan evaluasi berkala terhadap tindak lanjut hasil FKP. Dengan demikian, FKP dapat berfungsi secara optimal sebagai instrumen peningkatan kualitas pelayanan publik di Kabupaten Gresik
Effectiveness of Inactive Archives Management in the Cooperative, Small and Medium Enterprises and Trade Service of Surabaya City Cindy Afriliyanti Santoso; Rizky Nurhidayat Perdana
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 24 No. 1 (2026): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v24i1.916

Abstract

Managing inactive archives is a crucial element in government agency administration because it plays a role in maintaining document order, facilitating information access, and complying with applicable regulations. The Surabaya City Cooperatives, Small, Medium Enterprises, and Trade Office is responsible for managing inactive archives so that they can be used as reference sources, decision-making materials, and documentation of agency activities. This study aims to assess the effectiveness of inactive archives management, including archiving procedures, storage mechanisms, and the use of digital archives. The method used is qualitative with a descriptive approach, including observation, interviews with relevant staff, and document analysis as data sources. The research findings indicate that inactive archives management at this agency is running quite well, particularly in terms of recording, organizing, and digitizing archives. However, several obstacles remain, such as limited facilities and a lack of staff understanding of archiving procedures. In conclusion, the effectiveness of inactive archives management can be improved through staff training, providing adequate archival facilities, and implementing a consistent digital system. These improvements are expected to support smooth administration, facilitate information access, and optimize the function of inactive archives within the agency.
Between Perceived Delays in Fund Disbursement and SOP Compliance: Financial Verification Practices at the Secretariat of the Sidoarjo Regency DPRD Mohammad Aditya Putra Wardana; Rizky Nurhidayat Perdana
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 24 No. 1 (2026): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v24i1.1006

Abstract

Financial management within the DPRD secretariat places verification officers in a strategic and challenging position. They are required to maintain compliance with regulations and Standard Operating Procedures (SOPs) as instruments of public accountability. On the other hand, they face operational pressure from the Council's Apparatus (AKD), which demands accelerated budget disbursement to support the implementation of institutional functions. This tension often gives rise to the perception that the finance unit is a performance impediment, even though actual work practices demonstrate a high level of prudence. This study aims to analyze the work dynamics of Document Verification Subdivision Staff in financial management at the Sidoarjo Regency DPRD Secretariat, with an emphasis on administrative discretion practices, structural limitations, and role expectations of the officers. The study used a qualitative approach with a case study design. Data were collected through in-depth interviews, direct observation, and documentation studies, and analyzed thematically using the Street-Level Bureaucracy framework. The results indicate that administrative discretion among officers emerges as a rational response to regulatory ambiguity, time pressure, and demands for organizational efficiency. This study concludes that financial verification practices are a compromise between the normative design of policies and the actual capacity of the apparatus. Therefore, they need to be understood as a dynamic aspect of governance, not simply a matter of procedural compliance.
Co-Authors Cindy Afriliyanti Santoso Mohammad Aditya Putra Wardana Syifa Puspita Sanjaya