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All Journal Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)
Yuli K. Ningsih
Universitas Trisakti
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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Analisis Segmentasi Wilayah Layanan ICONNET pada Jaringan MPLS (Multi-Protocol Label Switching) Berbasis VLAN (Virtual Local Area Network) terhadap Kepuasan Pelanggan di Wilayah Depok Pipit Suryandani; Syah Alam; Yuli K. Ningsih; Lydia Sari; Indra Surjati
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 10 No 3 (2026): JULY 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v10i3.5970

Abstract

This document describes an analysis of ICONNET service area segmentation within a VLAN-Based MPLS (Multi-Protocol Label Switching) network and its impact on customer satisfaction in the Depok Region. Along with technological advancement, internet usage has become an essential need for both personal and business purposes. PLN ICON Plus, a subsidiary of PT PLN (Persero), develops its business through ICONNET products. However, full traffic on the backbone (BNG), which integrates ICONNET and corporate broadband networks, causes service degradation. To overcome this issue, VLAN-based regional segmentation and separate BNG implementations were introduced in each region. This innovation aims to distinguish backbone and corporate services, reduce congestion, and improve service quality. The analysis results are expected to contribute to network optimization and enhance customer satisfaction.
Co-Authors Indra Surjati Lydia Sari Pipit Suryandani Syah Alam