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ANALYSIS OF COMMUNITY SATISFACTION LEVELS WITH PUBLIC SERVICES BASED ON THE COMMUNITY SATISFACTION INDEX AT THE KARANG BEROMBAK URBAN VILLAGE OFFICE, WEST MEDAN SUBDISTRICT Sisca Medania; Simon Patar Rizki Manalu; Hilman Lubis; Evalina Pakpahan
Algebra : Jurnal Pendidikan, Sosial dan Sains Vol. 6 No. 2 (2026): Algebra : Jurnal Pendidikan Sosial dan Sains
Publisher : Yayasan Amanah Nur Aman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58432/cv86sa12

Abstract

Public service is a crucial aspect in realizing good governance. This study aims to analyze the level of public satisfaction with public services at the Karang Berombak Urban Village Office, West Medan Subdistrict, based on the Public Satisfaction Index (IKM) in accordance with PANRB Regulation No. 14 of 2017. This study used a descriptive quantitative approach with data collection using a questionnaire. A total of 100 respondents were selected using a purposive sampling technique. The results indicate that public services at the Karang Berombak Village Office are categorized as "Good" with an IKM conversion score of 80.58. The service elements with the highest scores were indicators of completion time, implementer behavior, and complaint handling. Meanwhile, the service elements with the lowest scores were indicators of facilities and infrastructure, and service costs/tariffs. This study recommends that the village office improve the quality of supporting facilities and the transparency of service cost information to increase public satisfaction. These findings are expected to serve as a basis for evaluating improvements in the quality of public services at the village level.
HOME INDUSTRY AS A MICRO-BUSINESS EMPOWERMENT STRATEGY IN INCREASING WORKERS' FINANCIAL REVENUE (CASE STUDY OF MAMA ZITA'S CAKE HOME INDUSTRY IN BANTAN VILLAGE) Elva Damayanti; Evalina Pakpahan; Nela Permata Sari Lubis; Daniel Ebenezer Silaban
Algebra : Jurnal Pendidikan, Sosial dan Sains Vol. 6 No. 2 (2026): Algebra : Jurnal Pendidikan Sosial dan Sains
Publisher : Yayasan Amanah Nur Aman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58432/y4zzm855

Abstract

This study examines the role of home industry as a strategy for empowering micro-businesses in increasing workers' financial revenue, with a case study of the Mama Zita cake home industry in Bantan Village. The research problem arises from several issues, including the lack of skill empowerment programs for workers from government institutions, limited marketing strategies in promoting products, and minimal attention to raw material management, production facilities, and access to capital that support business sustainability. This study aims to analyze how the home industry contributes to empowering micro-entrepreneurs and improving workers’ financial income. The research uses a qualitative approach in which the researcher acts as the key instrument. Data were collected through triangulation techniques including interviews, observations, photographs, and documentation, while data analysis was conducted inductively to interpret meanings rather than generalize findings. The results show that the Mama Zita cake home industry plays a strategic role in community economic empowerment. As a household-based business with flexible operations and relatively small capital requirements, the home industry provides employment opportunities, supports micro-entrepreneurs, and contributes to strengthening household economic resilience. Furthermore, workers involved in this sector experience a significant increase in daily financial income and receive additional bonuses when production orders increase. Therefore, the home industry can be considered an effective alternative strategy for empowering micro-businesses and improving workers’ financial welfare at the community level.