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All Journal Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi (JEBIMAN) Humanitis (Jurnal Humaniora Sosial dan Bisnis)
Emy L. Tatuhey
Teknik Informatika, Universitas Sepuluh Nopember Papua, Indonesia
Economics, Econometrics & Finance

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ANALISIS KEPUASAN PENGGUNA FACEBOOK TERHADAP LAYANAN DAN KONTEN YANG TERSEDIA Astika Ramadani; Emy L. Tatuhey
JEBIMAN : Jurnal Ekonomi, Bisnis, Managemen dan Akuntansi Vol. 3 No. 1 (2025): JEBIMAN: Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi
Publisher : CV. ADIBA AISHA AMIRA

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This research aims to analyze Facebook user satisfaction with the services and content available in Jayapura, a crucial issue given Facebook's dominant role as a communication and interaction platform in today's digital era. This study adopts the End-User Computing Satisfaction (EUCS) model as its primary measurement framework, encompassing five critical dimensions: content, accuracy, format, ease of use, and timeliness. A quantitative research method was employed, with data collected through questionnaires distributed to 100 Facebook users in Jayapura, analyzed using a 5-point Likert scale. Validity test results indicate that all 14 questionnaire items are valid, with rcalculated values greater than rtable (0.245). The internal consistency of the instrument also proved reliable, evidenced by a Cronbach's Alpha value of 0.611491, categorized as acceptable. Based on the analysis of average scores per dimension, users demonstrated neutral to satisfied levels of satisfaction regarding Content (average 3.09), Ease of Use (average 2.99), and Timeliness (average 2.98). However, the Accuracy (average 2.91) and Format (average 2.97) dimensions tended towards a neutral level, with information accuracy being an area requiring further attention. This research is expected to provide valuable insights for Facebook developers to enhance platform quality to meet user expectations and maintain its relevance amidst fierce social media competition
ANALISIS PENGARUH KUALITAS WEBSITE DUMAS PRESISI PENGADUAN MASYARAKAT TERHADAP KINERJA ANGGOTA POLRI DI WILAYAH HUKUM POLRES KEEROM POLDA PAPUA Ryan Aditya; Emy L. Tatuhey
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 2 No. 11 (2025): HUMANITIS : Jurnal Humaniora, Sosial dan Bisnis
Publisher : ADISAM PUBLISHER

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This study aims to analyze the influence of the quality of the Dumas Presisi public complaint website on the performance of police officers within the jurisdiction of Polres Keerom, using the End User Computing Satisfaction (EUCS) model. The research evaluates five core EUCS dimensions: content, accuracy, format, ease of use, and timeliness. A total of 92 community members and 26 police staff were selected as respondents through simple random sampling. Data were collected via questionnaires and analyzed using validity and reliability tests, as well as multiple linear regression. The results indicate that all EUCS dimensions significantly affect user satisfaction, with ease of use having the greatest impact (β = 0.362). Although content received the highest satisfaction score, timeliness was identified as the weakest aspect. Recommendations include enhancing the user interface, improving system speed and data accuracy, and providing regular training and system audits. These findings are expected to serve as a reference for improving digital public complaint services within the Indonesian National Police
ANALISIS PENGARUH KUALITAS WEBSITE E-LEARNING UJIAN ONLINE SMK PELAYARAN AMPARI JAYAPURA Natalia Betty Ansanay; Emy L. Tatuhey
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 3 No. 10 (2026): Humanitis (Jurnal Humaniora, Sosial dan Bisnis)
Publisher : ADISAM PUBLISHER

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This study aims to evaluate end-user satisfaction with the online exam e-learning website at SMK Pelayaran Ampari Jayapura using the End User Computing Satisfaction (EUCS) method. The EUCS framework consists of five key variables: content, accuracy, format, ease of use, and timeliness. Data was collected through questionnaires distributed to 60 active students who had used the website for online examinations. The data analysis results show that the average scores for each variable are as follows: content 3.97; accuracy 3.88; format 3.85; ease of use 3.90; and timeliness 3.83. Among these variables, content received the highest score, indicating that the information presented on the system is perceived as relevant and useful by the users. On the other hand, timeliness obtained the lowest score, highlighting a need for improvement in the system’s responsiveness and punctuality in delivering information or access to exams. The overall average score of 3.89 suggests that users are generally satisfied with the system. Based on these findings, it is recommended that improvements focus on enhancing system performance, particularly in terms of access speed, exam scheduling, and user interface features to make the platform more interactive and responsive. The results of this study are expected to serve as strategic input for system developers and administrators in improving the quality of e-learning services, especially for the effective and efficient implementation of online assessments in vocational high school settings.
ANALISIS PENGARUH KUALITAS WEBSITE PERPUSTAKAAN UNIVERSITAS SEPULUH NOPEMBER PAPUA Astrin Aprilia Umasugi; Emy L. Tatuhey
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 3 No. 12 (2026): Humanitis (Jurnal Humaniora, Sosial dan Bisnis)
Publisher : ADISAM PUBLISHER

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This research aims to analyze the influence of library website quality on user satisfaction at Sepuluh Nopember Papua University. In the digital era, libraries no longer function solely as repositories of physical collections but also as integrated knowledge centers with digital services. The library website has become an essential component determining the level of accessibility and user satisfaction with library services. This study implements the End-User Computing Satisfaction (EUCS) method with five measurement dimensions: content, accuracy, format, ease of use, and timeliness. The research involved 107 respondents consisting of 85 students, 21 lecturers, and 1 library operator. Data was collected through questionnaires using a 5-point Likert scale and analyzed using quantitative methods. Validity test results indicate that all question items are valid with r-calculated values > r-table (0.191). Meanwhile, the reliability test yielded a Cronbach's Alpha value of 0.91, demonstrating excellent internal consistency. Based on the analysis results, the accuracy dimension received the highest score with a total score of 445 out of a maximum value of 500, followed by format, ease of use, content, and timeliness dimensions. This research provides a comprehensive overview of the USN PAPUA library website quality and is expected to serve as a foundation for administrators in improving digital library services to meet user expectations and optimize the utilization of library resources in the digital era
Co-Authors Astika Ramadani Astrin Aprilia Umasugi Natalia Betty Ansanay Ryan Aditya