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All Journal Journal of Shariah Economics Journal of Islamic Banking
Arfah .
Universitas Jambi
Religion Economics, Econometrics & Finance Education Social Sciences Other

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Pengaruh Kualitas Pelayanan Model Carter Terhadap Kepuasan Nasabah Bank BTPN Syariah Area Kota Jambi Musdalifah .; Rafiqi .; Arfah .
JOURNAL OF SHARIA ECONOMICS Vol. 7 No. 2 (2025): Journal of Sharia Economics
Publisher : Program Studi Ekonomi Syariah, Fakultas Ekonomi dan Bisnis Islam, Universitas Al Hikmah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35896/jse.v7i2.1333

Abstract

This study aims to determine the effect of CARTER dimensions in service quality on the level of customer satisfaction of Bank BTPN Syariah in the Jambi City area. This study uses a quantitative research method with data collection through questionnaires. The sample studied was 100 customers. In analyzing the data, the author used multiple linear regression analysis using the SPSS version 27 program.The results of the analysis obtained from this study indicate that Compliance has a positive and significant effect on customer satisfaction. Seen from the t test with a significance of <0.001 from <0.05, with a calculated t value of 4.430. Assurance has a positive and significant effect on customer satisfaction. Seen from the t test with a significance of 0.006 <0.05, with a calculated t value of 2.800. Reliability has a positive and significant effect on customer satisfaction. Seen from the t test with a significance of 0.043 <0.05, with a calculated t value of 2.051. Tangible Evidence has a positive and significant effect on customer satisfaction. Seen from the t-test with a significance of <0.001 from <0.05, with a calculated t value of 3.756. Empathy has a positive and significant effect on customer satisfaction. Seen from the t-test with a significance of <0.001 from <0.05, with a calculated t value of 3.432. Responsiveness has a positive and significant effect on customer satisfaction. Seen from the t-test with a significance of <0.001 from <0.05, with a calculated t value of 3.959. The responsiveness variable has a greater dominant influence on customer satisfaction and the variable that is not dominant is the reliability variable.
Pengaruh Kinerja Keuangan Terhadap Harga Saham (Studi Empiris pada Perusahaan yang Terdaftar di Jakarta Islamic Index Tahun 2021-2024) Nur Hidayat; Agus Solikhin; Arfah .; Rico Wijaya Z
Journal of Islamic Banking Vol. 6 No. 1 (2025): Journal of Islamic Banking
Publisher : Prodi Perbankan Syariah, Fakultas Ekonomi dan Bisnis Islam, Universitas Al Hikmah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35896/jib.v6i1.1169

Abstract

This study aims to analyze the effect of Return on Assets (ROA), Current Ratio (CR), Debt to Equity Ratio (DER), and Total Asset Turnover (TATO) on the stock prices of companies listed on the Jakarta Islamic Index (JII) for the 2021–2024 period. This study uses secondary data in the form of annual financial reports obtained from the Indonesia Stock Exchange (IDX). The study population consists of 16 companies consistently listed on the JII during the study period. The sampling technique was carried out using a purposive sampling method, resulting in 64 observational data. The analysis method used is panel data regression with the help of the EViews 12 application. The Chow and Hausman tests indicate that the appropriate model is the Random Effect Model (REM). The results show that the ROA variable has a positive and significant effect on stock prices. Meanwhile, the CR, DER, and TATO variables do not have a significant effect on stock prices. The simultaneous test (F test) shows that ROA, CR, DER, and TATO together have a significant effect on JII stock prices.
Co-Authors Agus Solikhin, Agus Musdalifah . Nur Hidayat Rafiqi . Rico Wijaya Z