Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Education, Humaniora and Social Sciences (JEHSS)
Ayunda, Keylla Nursita Dwi
Unknown Affiliation
Health Professions Public Health Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Beban Kerja dan Sistem Shift Kerja terhadap Motivasi Kerja Karyawan Operasional dalam Mendukung Kualitas Layanan Hotel Ayunda, Keylla Nursita Dwi; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3047

Abstract

This article aims to analyse the influence of workload and shift work systems on the work motivation of operational employees in supporting service quality at Hotel Tentrem Semarang. The problem is focused on how workload balance and the effectiveness of shift work arrangements influence motivation as a key determinant of service performance. To address this issue, the study adopts theoretical perspectives from work motivation theory, workload theory, as well as ergonomics and organisational behaviour theory that emphasise employee well-being. Data were collected through a five-point Likert scale questionnaire distributed to 75 operational employees and analysed quantitatively using multiple linear regression. The results indicate that workload has a positive effect on work motivation, while the shift work system has a more dominant influence in shaping employee motivation. Both variables simultaneously explain 41% of the variation in work motivation, highlighting the strategic role of operational work management in enhancing motivation. Theoretically, this study strengthens the integration between ergonomic factors and work motivation within the hospitality industry context. Practically, the findings imply that designing proportional workloads and adaptive shift systems is essential for improving employee motivation and maintaining consistent service quality.
Co-Authors Yuliamir, Henry