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All Journal Jurnal Riset Multidisiplin Edukasi
Ubaydillah Al Farizy
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ANALISIS WAKTU ANTRE DAN MODEL ANTREAN CHECK-IN COUNTER BAGASI TERHADAP KEPUASAN PENUMPANG PENERBANGAN MASKAPAI X PADA TERMINAL 3 BANDARA SOEKARNO HATTA Ubaydillah Al Farizy
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 4 (2026): Jurnal Riset Multidisiplin Edukasi (April 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i4.1848

Abstract

This research analyzes the queuing time and queuing model at the X airline passenger baggage check-in counter at Terminal 3 of Soekarno-Hatta Airport and its influence on passenger satisfaction. The research results show that the average queue time at the check-in counter varies between 7 to 25 minutes, depending on peak hours. Some factors that influence queue time include the number of passengers arriving at the same time, the availability of check-in staff, and the number of counters open. Increasing the number of check-in counters and staff skills can increase queue time efficiency and passenger satisfaction.
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