<![CDATA[AbstractThis research is the related factors with outpatients registration officers service toward service excellence at general hospital Petala Bumi Riau Province. This Research methods using quantitative observational with cross sectional design, Population this research is outpatients patient at RSUD Petala Bumi Riau Province with sample 130 respondents with non-probability sampling technique, Processing data using test chi square with univariat analysis and bivariat. The results of the study obtained that there was a correlation between factors the ability , attitude , attention , the act of and responsibilities with service excellence and factors that there was no contact with service excellence that is factors appearance. Keywords: outpatients registration officers service toward service excellenceAbstrakPenelitian ini bertujuan untuk mengetahui faktor-faktor yang berhubungan dengan pelayanan petugas pendaftaran rawat jalan terhadap pelayanan prima di RSUD Petala Bumi Provinsi Riau. Jenis penelitian ini adalah kuantitatif observasional desain penelitian cross sectional. Populasi penelitian ini pasien rawat jalan di RSUD Petala Bumi Provinsi Riau, jumlah sampel 130 responden dengan teknik pengambilan sampel non-probability sampling. Analisis data menggunakan uji Chi square. Hasil penelitian diperoleh bahwa ada hubungan antara faktor kemampuan, sikap, perhatian, tindakan dan tanggung jawab dengan pelayanan prima dan faktor yang tidak ada hubungan dengan pelayanan prima yaitu faktor penampilan.Kata Kunci: Pelayanan Petugas Pendaftaran Rawat Jalan, Pelayanan Prima]]>
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