JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi)
Vol 4, No 1 (2018): Vol 4, No 1 (2018)

HUBUNGAN HARGA DENGAN KEPUASAN PASIEN DI RUMAH SAKIT BHAKTI MEDICARE, CICURUG, KABUPATEN SUKABUMI

Hasrul Hasrul (Unknown)



Article Info

Publish Date
17 Apr 2019

Abstract

The purpose of this study is to determine the presence or absence of price relationships with patient satisfaction in Bhakti Medicare, Cicurug, Sukabumi.  The population of this research is 130 Bhakti Medicare’s patients, Cicurug, Sukabumi consisting of patients in Jasmine Room, Rose Room, Dahlia Room and Orchid Room. This amount fulfills the minimum sample for Slovin formula. The collected data is then processed using simple correlation and multiple correlation techniques using SPSS software. The results show that there is positive relation between price and satisfaction with correlation coefficient value equal to (ry.1) = 0,679, while price contribution to patient satisfaction equal to r2 = (ry.1)2 = 46,2%. In addition, price contribution is considered strong against patient satisfaction which means increased price will ensure patient satisfaction in Bhakti Medicare hospital, Cicurug, Sukabumi regency. In the most important dimension of price variable, the relationship is the dimension of "payment period" (X14) which has the strongest relationship with "consistency" dimension (Y3) on patient satisfaction variable with correlation coefficient 0,641. Therefore it can be concluded that the price dimension that most determine patient satisfaction at Bhakti Medicare Hospital, Cicurug, Sukabumi Regency is the dimension of price.

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Journal Info

Abbrev

jimfe

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Manajemen Fakultas Ekonomi (JIMFE) aims to publish scientific articles in management which can give contribution to the education and development of the science. JIMFE welcomes empirical, theoretical, and case-based studies articles which are relevant to all management aspects ...