MEDIA STUDI EKONOMI
Vol 20, No 1 (2017): MEDIA STUDI EKONOMI (JANUARI-JUNI 2017)

ANALISIS KUALITAS PRODUK, KUALITAS PELAYANAN, DAN HARGA TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN (STUDI KASUS PADA SOERABI BANDUNG ENHAII CABANG RAWAMANGUN)

Lilik Trianah (Sekolah Tinggi Ilmu Ekonomi Indonesia)
Diah Pranitasari (Sekolah Tinggi Ilmu Ekonomi Indonesia)
Tutut Esti Rahmanasari (Sekolah Tinggi Ilmu Ekonomi Indonesia)



Article Info

Publish Date
01 Jul 2017

Abstract

This research goal is knowing the effect of product quality, service quality, and price toward satisfaction and customers loyalty of Soerabi Bandung Enhaii Rawamangun branch. Sampling technique of this research is purposive sampling with 110 total sample. Data analysis method on this research is path analysis.The result of this research showed that the positive effect of product quality toward customer satisfaction is 0,249. The positive effect of service quality toward customer satisfaction is 0,179. The positive effect of price toward customer satisfaction is 0,192. The positive effect of product quality toward customer loyalty is 0,246. The result of this research showed that service quality has no positive effect toward customer loyalty . The positive effect of price toward customer loyalty is 0,221. The result of research showed that customer satisfaction has no positive effect toward customers loyalty. The effect of product quality, service quality and price toward customer satisfaction together are 0,139. The effect product quality, service quality, price, and customer satisfaction toward customer loyalty together are 0,123.Keyword : Product Quality, Service Quality, Price, Customers Satisfaction and Customers Loyalty

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Journal Info

Abbrev

MSE

Publisher

Subject

Economics, Econometrics & Finance

Description

Media Studi Ekonomi adalah media untuk publikasi ilmiah, yang memuat artikel mengenai hasil penelitian, kajian dan pemikiran tentang ilmu ekonomi, baik ekonomi Makro dan Mikro, Administrasi Bisnis, Akuntansi, Perpajakan, Manajemen Keuangan, Manajemen Sumber Daya Manusia, Manajemen Pemasaran, ...