ASEAN Journal on Hospitality and Tourism
Vol 4, No 2 (2005)

TURNOVER INTENTIONS OF MALAYSIAN HOTEL EMPLOYEES: THE ROLE OF HUMAN RESOURCE MANAGEMENT PRACTICES AND TRUST IN ORGANIZATION

HEMDI, MOHAMAD ABDULLAH ( Faculty of Hotel & Tourism Management Universiti Teknologi MARA Shah Alam, Selangor, Malaysia)
MOHD. NASURDIN, AIZZAT ( Faculty of Hotel & Tourism Management Universiti Teknologi MARA Shah Alam, Selangor, Malaysia)



Article Info

Publish Date
14 Sep 2016

Abstract

Although numerous studies on turnover intentions have been undertaken in the past, none have systematically investigated the relationships between employees’ perceptions of HRM practices,their attitude towards the organization (trust in organization), and their behavioral intentions (turnover intentions). Thus, the objective of this study is to investigate the impact of employees’perceptions of their organization’s human resource management (HRM) practices on their turnoverintentions. The influence of trust in the organization as a mediator in the proposed relationship is also examined. Survey data were gathered from operational employees attached to large hotels in Malaysia. 380 usable questionnaires were used in the statistical analyses. The results indicated that the hypothesized linkage between HRM practices and trust in organization as well as between HRM practices and turnover intentions were partially supported. The mediating role of trust in organization was also partially supported. Implications and limitations of the findings are specified. Finally, directions for future research are suggested.

Copyrights © 2005






Journal Info

Abbrev

ajht

Publisher

Subject

Humanities Engineering Social Sciences

Description

The main purpose of this international refereed journal is to advance and foster tourism and hospitality education, research, and professionalism in the Southeast Asia region. The journal provides a vehicle for increasing awareness, consideration and analysis of issues in tourism and hospitality, ...