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All Journal Gadjah Mada International Journal of Business ASEAN Journal on Hospitality and Tourism
Mohamad Abdullah Hemdi
Faculty of Hotel and Tourism Management at Universiti Teknologi MARA
Humanities Economics, Econometrics & Finance Engineering Social Sciences

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Predicting TUrnover Intentions of Hotel Employees: The Influence of Employee Development Human Resource Management Practices and Trust in Organization Hemdi, Mohamad Abdullah; Nasurdin, Aizzat Mohd.
Gadjah Mada International Journal of Business Vol 8, No 1 (2006): January-April
Publisher : Master of Management, Faculty of Economics and Business, Universitas Gadjah Mada

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Abstract

This study investigates the variables that may be predictive of hotel employees’ turnover intentions. The influence of trust in organization as a mediator in the proposed relationship is also examined. A total of 380 operational employees from 5-star rated hotels completed the questionnaires. Hierarchical regression analysis was used to test the relationships hypothesized in the model. Most of the hypotheses were supported. It is suggested that to enhance employees’ trust in organization and subsequently to reduce turnover intentions, hotels need to continue to provide training and development programs to their employees, conduct fair and formal appraisal system, and provide ample and clear career advancement to their employees. Limitations and suggestions for future studies are forwarded.
TURNOVER INTENTIONS OF MALAYSIAN HOTEL EMPLOYEES: THE ROLE OF HUMAN RESOURCE MANAGEMENT PRACTICES AND TRUST IN ORGANIZATION HEMDI, MOHAMAD ABDULLAH; MOHD. NASURDIN, AIZZAT
ASEAN Journal on Hospitality and Tourism Vol 4, No 2 (2005)
Publisher : ITB Journal Publisher, LPPM ITB

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Abstract

Although numerous studies on turnover intentions have been undertaken in the past, none have systematically investigated the relationships between employees’ perceptions of HRM practices,their attitude towards the organization (trust in organization), and their behavioral intentions (turnover intentions). Thus, the objective of this study is to investigate the impact of employees’perceptions of their organization’s human resource management (HRM) practices on their turnoverintentions. The influence of trust in the organization as a mediator in the proposed relationship is also examined. Survey data were gathered from operational employees attached to large hotels in Malaysia. 380 usable questionnaires were used in the statistical analyses. The results indicated that the hypothesized linkage between HRM practices and trust in organization as well as between HRM practices and turnover intentions were partially supported. The mediating role of trust in organization was also partially supported. Implications and limitations of the findings are specified. Finally, directions for future research are suggested.
Co-Authors Aizzat Mohd. Nasurdin MOHD. NASURDIN, AIZZAT