JURNAL EKOBIS DEWANTARA
Vol 1 No 3 (2018): JURNAL EKOBIS DEWANTARA

PENGARUH KELENGKAPAN PRODUK, PERSEPSI HARGA DAN LOKASI TERHADAP KEPUASAN KONSUMEN PADA TOSERBA DM BARU 1 PLERET BANTUL YOGYAKARTA

Sulistiyo Anjarwani (Unknown)



Article Info

Publish Date
04 Dec 2017

Abstract

This study aims to analyze the effect of product completeness, the influence of price perceptions and location towards customer satisfaction in Toserba DM Baru 1 Pleret Bantul Yogyakarta. The population in this study were all consumers who have visited and bought in Toserba DM Baru 1 with samples of 100 respondents. The research is a quantitative reasearch by using questionnaire method, while the data analysis technique using multiple regression analysis supported by T test and F test and classical assumption test consist of multikolinaritas test, heterokolinearity test and normality test. The result of research with significance level α = 5% or 0.05 shows that product completeness has positive and significant effect to consumer satisfaction (0.000 <0.05) Price perception have positive and significant effect to consumer satisfaction (0.042 <0.05) and location has no positive and significant effect to Customer satisfaction (0.662> 0.05). Simultaneously variable of product completeness, perception of price and location have positive and significant effect to consumer satisfaction (0.000 <0.05) at Toserba DM Baru 1 Pleret Bantul Yogyakarta.

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Journal Info

Abbrev

ekobis

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ekobis Dewantara Fakultas Ekonomi berfokus pada artikel penelitian tentang topik Manajemen Keuangan, MSDM, Manajemen Strategi, dan Manajemen ...