Analysis of E-Ticketing Service Information System Application using COBIT 5 Framework

Philipus Novenando Mamang Weking (Department of Electrical and Computer Engineering, Udayana University)
I Gusti Ngurah Wira Partha (Department of Electrical and Computer Engineering, Udayana University)
Ida Bagus Alit Swamardika (Department of Electrical and Computer Engineering, Udayana University)

International Journal of Engineering and Emerging Technology
Vol 3 No 2 (2018): July - December

The need for goods is a major commodity for individuals, groups and agencies. Goods services are one of the main factors in managing user needs regarding goods repairs for a longer use. PT. Z Bali is a part company of PT. W Bali Group is specialized in goods service. Service delivery of goods has been assisted by an information system in the form of an application called E-Ticketing Service. The importance of using applications in services needs to be reviewed for evaluating the use of the E-Ticketing Service application information system. in this study, the standard use for performance evaluation process that is COBIT 5 framework where the chosen domain is the DSS domain (Delivery, Service, and Support). COBIT 5 can help in determining the needed requirement in the audit process. Based on the evaluation of the use of the E-Ticketing Service application, the capabilities obtained are Level 2 Managed. To improve the value of capabilities can be done by giving advice in the form of recommendations to increase the usability of E-Ticketing Service application services.