IQTISHODUNA
IQTISHODUNA (Vol 6, No 1

TOTAL QUALITY MANAJEMEN DAN DAYA SAING PERUSAHAAN SEBAGAI ANTESENDEN KEPUASAN PELANGGAN MENGHADAPI PERDAGANGAN BEBAS

Respati, Respati (Unknown)

Article Info

Publish Date
15 Jun 2011

Abstract

Manufacturers in Indonesia face new challenge related to prevailing free trade of CAFTA 2010 especially for imported products from Cina. This phenomenon provides a gab for further researchs to have a qualtitative research study on operational management which related to the implementation of Total Quality Management, competitive ability and customer satisfaction. This journal presents the phenomenon of prevailing free trade of CAFTA and some concepts, as well as measurement for TQM variables, Competitive ability of the company and customer satisfaction. Objective of this journal is expected to be able to assist the next researchers who want to conduct a research study on operational management, especially that concern to TQM, competitive ability of the company and customer satisfaction.

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Journal Info
IQTISHODUNA
Website

Abbrev

ekonomi

Publisher

Universitas Islam Negeri Maulana Malik Ibrahim Malang

Subject

Economics, Econometrics & Finance

Description

IQTISHODUNA Jurnal Ekonomi dan Bisnis Islam merupakan jurnal yang fokus terhadap kajian-kajian yang berkaitan dengan bidang Ekonomi dan Manajemen, yang meliputi beberapa sub bidang, yang diantaranya adalah Ekonomi Islam, Manajemen Bisnis, Manajemen Pemasaran, Manajemen Sumberdaya Manusia, Manajemen ...