Fundamental Management Journal
Vol. 4 No. 1p (2019): ISSN: 2540-9816 (print) Volume:4 No.1 April 2019

THE ANALYSIS OF CONSUMER SATISFACTION TOWARD GO-PAY FIN-TECH SERVICE AT FACULTY OF ECONOMICS AND BUSINESS STUNDENTS AT CHRISTIAN UNIVERSITY OF INDONESIA

Sembiring, Carolina F. (Unknown)
Tambunan, Juniaty (Unknown)

Article Info

Publish Date
24 Nov 2019

Abstract

The study was conducted at the Faculty of Economics and Business of the Christian University of Indonesia to know customers satisfaction and expectations as well as the implementation or performance of the company. In providing good services to customers, GO-JEK companies must pay attention to the variables that become this research, namely five dimensions of service quality, among others tangiable, responsiveness, assurance, realibility, and emphaty. GO-JEK management needs to pay attention to comfort and security in every transaction on the GO-PAY application. Keywords: Cunstomer satisfaction, The Importance and Performance Analysis, Fin-Tech GO-PAY

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Journal Info
Fundamental Management Journal
Website

Abbrev

jm

Publisher

Universitas Kristen Indonesia

Subject

Decision Sciences, Operations Research & Management

Description

The Fundamental Management Journal provides a valuable outlet for basic research on management and economic-orientated themes and topics. It publishes articles of a multi-disciplinary and interdisciplinary nature as well as empirical research from within traditional disciplines and managerial ...