Jurnal Ilmiah Universitas Batanghari Jambi
Vol 19, No 3 (2019): Oktober

Studi Perbandingan Kepuasan Pasien terhadap Mutu Pelayanan Keperawatan dan Faktor Determinan di Tiga Rumah Sakit

Reni Fitria (Unknown)



Article Info

Publish Date
15 Oct 2019

Abstract

Introduction: Patient Satisfaction Is Related To The Quality Of Hospital Services. Satisfaction Is One Indicator Of Whether Or Not A Service Is Good And One Of The Consequences Of Low Satisfaction Can Be Seen From The Number Of Patient Visits To A Local Hospital. The Purpose Of The Study Was To Determine The Differences In Patient Satisfaction With The Quality Of Nursing Services In Hospitals In The City Of Padang. Method: The Design Of This Study Using Comparative Studies Was Carried Out. The Sample In This Study Amounted To 150 People, With A Quota Sampling Technique. Results: Of The Three Hospitals Obtained For R Hospital, A Small Percentage (24%) Of 12 Respondents Said They Were Satisfied. Y Hospital Is Small (10%) 5 Respondents Said They Were Satisfied. A Small Hospital (10%) 5 Respondents Said They Were Satisfied. The Statistical Test Results Obtained P-Value = 0,000 <0,05 Ho Was Rejected, Then There Were Differences In Satisfaction With The Quality Of Nursing Services In The Three Hospitals In The City Of Padang. Discussion: It Is Expected That Nurses In Providing Nursing Services To Patients Will Be Improved From Five Dimensions: Tangible, Realibility, Responsiveness, Assurance, Empathy So That The Quality Of Hospital Services Also Increases

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Journal Info

Abbrev

ilmiah

Publisher

Subject

Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

Description

Jurnal Ilmiah Universitas Batanghari Jambi adalah peer-review jurnal akses terbuka yang bertujuan untuk berbagi dan diskusi mengenai isu dan hasil penelitian yang lagi hangat pada saat ini. Jurnal ini diterbitkan oleh Lembaga Penelitian dan Pengabdian pada Masyarakat Universitas Batanghari Jambi, ...